Sylogist, Ltd.
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Information Technology • Software
Manage multiple ERP software implementation projects end-to-end for municipal customers. Drive planning, scheduling, risk mitigation, change control, stakeholder communication, resource allocation, and customer acceptance while reporting status, budget, and issues to leadership.
Information Technology • Software
Lead and develop a multi-product SaaS support organization for ERP/CRM solutions. Manage support leads, SLAs, escalations, and process improvements; provide hands-on ERP/accounting troubleshooting; collaborate with Product, Development, Customer Success, and Professional Services; improve metrics, documentation, and customer satisfaction.
