Jobs at Skyward IT Solutions, LLC

Conduct qualitative and quantitative UX research, including interviews, usability testing, and surveys. Synthesize findings into actionable insights, personas, journey maps, and service blueprints. Create Figma wireframes and prototypes, collaborate with designers and engineers, support onboarding and product adoption, and advocate for Section 508 and WCAG accessibility across an enterprise AI platform.

Designs and maintains automated test frameworks for web applications, APIs, and AI-driven features. Develops model validation, bias detection, drift monitoring, test datasets, and CI/CD quality gates. Executes functional, regression, performance, and AI-specific testing while partnering with AI/ML, data science, and product teams. The role also promotes responsible AI practices, mentors junior engineers, and supports a government CMS platform.