Jobs at Prompt Therapy Solutions Inc

The Account Executive will manage relationships with healthcare clients in the chiropractic sector, driving sales of EHR software, generating new leads, and ensuring customer satisfaction.

Manage post-sale lifecycle for largest enterprise customers: onboarding, training, technical support, account management, and expansion. Build C-suite relationships, drive product adoption and retention, deliver success reviews and strategic guidance, collaborate cross-functionally, and convert trials to long-term contracts. Leverage deep product and therapy-industry knowledge and strong technical/BI skills to maximize customer value.

Provide email-based billing and RCM technical support for B2B SaaS customers, triage and escalate tickets, assist engineering with issue prioritization, maintain deep product knowledge, improve customer experience, and identify product enhancements to increase satisfaction and loyalty.

Lead and scale an Account Management team focused on upsell, cross-sell, and expansion revenue for SMB and mid-market customers. Build operating rhythms, coaching, pipeline and forecast discipline, playbooks, and processes. Partner with Client Success, Sales, RevOps, and Product to drive account expansion, hire and ramp reps, and manage performance to hit aggressive revenue targets.

Serve as Prompt billing expert for enterprise clients: onboard and train RCM teams, support escalations, provide reporting and accounting guidance, configure workflows, and promote customer satisfaction across the Prompt platform.

Manage EDI and enrollment support within the Client Success team, providing hands-on helpdesk triage, client-facing onboarding support, process optimization, knowledge base development, EDI engineering ticketing, and auditing workflows for AI automation opportunities to scale EDI operations.

Manage and lead Benefit Verification and Authorization teams, ensuring accuracy, SLA compliance, quality, and operational efficiency. Drive performance through data, resolve escalations, standardize processes, identify automation opportunities, partner with RCM stakeholders, and develop team leads with training and SOPs to prevent downstream billing and reimbursement issues.

Lead and scale Benefit Verification & Authorization operations by building repeatable processes, driving operational excellence with metrics, partnering with AI Engineering to automate workflows, defining customer onboarding and experience, and developing Managers and Team Leads to ensure consistent, scalable service delivery.

Lead end-to-end product design for complex health-tech features, conduct user research and testing, define design patterns and systems, mentor mid-level designers, partner with product and engineering on goals and metrics, and use AI tools to accelerate design while prioritizing user-centered solutions.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

Own Prompt's API and EHR integration roadmap, manage interoperability with major EHRs and Kno2, lead Patient Portal development, guide DevOps priorities, ensure CEHRT/CMS/HIPAA compliance, and coordinate cross-functional product, engineering, sales, and partner initiatives.

Manage and grow a book of SMB and mid-market SaaS accounts by identifying upsell and cross-sell opportunities, building relationships with decision-makers, presenting product value, conducting business reviews, forecasting pipeline, and collaborating with Client Success, Sales, and Product to drive revenue expansion and ensure account health.

The Associate Client Success Manager will build client relationships, ensure product usage, provide support, and contribute to onboarding and training for rehab therapy teams.

The Accounts Receivable Specialist manages billing and collections for medical services, ensuring compliance and prompt payment from insurance and patients, while resolving claim issues.

The Senior Data Engineer will design and develop data systems and pipelines, perform analyses, and collaborate with stakeholders to improve decision-making in healthcare.

Support Engineer will troubleshoot issues in SaaS products, work with engineering and client teams, debug complex API integrations, and write technical specifications. Experience in customer-facing roles and database management is required.

The Senior Full Stack Software Engineer will oversee technical development in a B2B SaaS healthcare environment, mentor junior engineers, and lead product features.

Part-time (≈20 hrs/wk) payroll specialist who owns end-to-end payroll for the company and subsidiaries, manages multi-state tax registrations, administers Rippling, ensures data integrity, resolves paycheck inquiries, produces payroll reports, and maintains secure payroll records.

The Benefits Verification and Auth Specialist verifies insurance eligibility, obtains authorizations, and communicates requirements to ensure efficient revenue cycle management and prevent claim denials.

The Payment Posting and AR Specialist will post and reconcile insurance and patient payments, resolve errors, and manage Accounts Receivable tasks while maintaining accurate ledgers.