Jobs at PrismHR

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This role will require someone with a hands-on type of leadership style, someone that can guide others and still roll up their sleeves to contribute to our growing infrastructure.  You will collaborate across multiple groups within the Product Delivery organization including development, architecture and program management to help deliver the best service for our clients.

The Sales Development Representative will focus on setting qualified appointments for our Sales team.  This is achieved through managing the lead lifecycle including, but not limited to: pre-call research and planning, cold calling, creating email-based communications, and following up on marketing generated leads.  The SDR will qualify all leads to meet basic qualification standards with the goal of closing for a meeting with aligned sales reps. This position can be located in either our Hopkinton, MA or Sarasota, FL offices.

The Technical Writer is responsible for writing and maintaining several types of user documentation including user guides, release notes, reference manuals, online help text, and instructions. The Technical Writer gathers, develops, and disseminates technical information among customers, engineers, support professionals, and other technical writers on the team.

PrismHR is expanding their newly formed Demand Generation team and is looking for a talented marketing individual to help fuel their growth.  PrismHR is searching for a Marketing Campaign Manager to create, develop, execute and optimize integrated campaigns. This position requires someone who is results-driven, inquisitive, strategic, flexible, and collaborative.  There is a lot of freedom within the strategic creation for each program so being able to project manage the moving pieces to execution will be important.

Primary responsibilities are to assist our customer users with questions and issues pertaining to the technical aspect of our software product. This includes resolving PrismHR product software support requests, troubleshooting PrismHR product software issues, replicating scenarios for developers to address, in-house testing of software, reading Unidata and Javascript code, and making data edits. Occasionally train customers on components of the system. 

Apply deep PEO / HR domain / payroll / benefits experience in developing, documenting and executing detailed and comprehensive test scenarios for PrismHR products, anticipating how “real world” users interact with our software from a variety of roles (i.e., administrator, end user, etc.). Learn software industry standard quality assurance practices, including but not limited to test case design, software defect reporting, and agile testing techniques, as well as common software QA tools. Enhance the collective industry understanding of the entire QA team and their ability to create realistic test scenarios, through occasional training and mentoring of peers on PEO subject matter. Contribute to creation of realistic test data.

Do you want to work for a company where UX is a valued part of the development process? Where you can drive design decisions and see the immediate impact of your work? At PrismHR, your role will be to develop amazing user experiences for the Human Resources space, helping transform the way small businesses and employees interact with Benefits, Payroll and Administrative functions. Our team is growing quickly and we are looking for creative self-starters with plenty of web based software application development experience under their belts to join us!

Design, development, integration, and deployment of web and mobile applications. Employ a quality-first mindset to development tasks; collaborate with QA engineers to ensure that solutions are well tested. Continually improve reliability and scalability of the existing application. Support QA Engineers to ensure system quality, functionality and performance. Troubleshooting and resolving issues across all application tiers. Continual learning of new technologies and development methodologies.

As a Software Architect, you will have a hands-on role to drive the organization in delivering the next generation of SaaS solutions following Agile-based development methodologies.  You will engage with members of the software development team, product management, and senior management to create a vision and architecture that will support PrismHR’s strategy for growth. Success in this role requires the ability to work effectively at multiple levels ranging from in the trenches with individual developers, to at the white board with senior developers, to around the boardroom table with senior executives and stakeholders. This means that you need to be comfortable and effective communicating in many different ways and advancing an agenda through personal credibility and influence.

Design, development, integration, and deployment of responsive web and mobile applications. Continually improve reliability, testability and scalability of the existing application. Support QA Engineers to ensure system quality, functionality, and performance. Troubleshooting issues across all application tiers. Mentoring other team members.

We have multiple opportunities for mid to senior level Automation professionals. As a member of the Quality Assurance organization, the Software Engineer in Test Automation will be a key contributor to implementing and executing test automation and performing API level testing across PrismHR’s portfolio of hosted and mobile products. You must be comfortable implementing/executing automated tests for cross-browser compatibility. 

Due to the exciting growth experienced at PrismHR, we are seeking an experienced Program Manager/Scrum master who is adept at both being a program manager and scrum master.  As part of the Product Delivery organization, the Program Manager/Scrum Master will partner with stakeholders at all levels to deliver industry leading HR solutions that are aligned with the strategic vision and goals of PrismHR. The Program Manager/Scrum Master will lead and manage multiple software projects, ensuring that project goals are reached, risks are identified and mitigated, schedules are maintained and adjusted, milestones are documented and standard operating procedures are achieved to meet time sensitive deadlines and ensure quality standards.  The Program Manager/Scrum Master will also use Agile methodologies, such as daily stand-ups, backlog grooming and sprint planning, to ensure the project team reaches its goals.

Assign projects and refine our staffing processes, factoring in customer needs, financial objectives, employee development, and team morale. Run weekly resource meeting and facilitate resourcing issues / conflict resolution within Professional Services and with leaders of other departments. Own and drive our capacity planning and demand forecasting, accounting for the full spectrum of PrismHR customer engagements and across the various competencies they require. Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the Pro Services team. Identify training needs, collaborate with PS leaders on career development plans, and support hiring recommendations based on forecasted resource needs. Assist with contracts, invoices, and customer requests as needed.

The Senior Infrastructure Engineer, Cloud will be responsible for ensuring the availability and optimal performance of a wide variety of hosting services.  This individual will lead projects through every stage of cloud deployment using DevOps and system admin best practices.  The individual will also act as a mentor for other on the Infrastructure Operations team to cross train on the technologies used.

The Technical Project Manager will oversee complex, multi-phase engagements, from scoping and kickoff through final delivery and retrospectives. Broadly speaking, this role will have three main areas of responsibility: leading projects to ensure successful outcomes; providing visibility and ensuring alignment with all key stakeholders; and, over time, helping to build and refine our methodologies and practices. 

In the role of HR and Office Administrator, you will play an exciting dual role supporting overall office administration and HR initiatives. As the Office Administrator, you will  organize and coordinate office procedures, including the reception area, to create and maintain a pleasant work environment. You will also have a key role in supporting various HR processes, in partnership with the HR team. You will play an important role in the planning, facilitation and coordination of HR lifecycle events and new team member on-boarding, as well as HR projects focused on performance, employee development and engagement.

The Customer Success Manager (CSM) will be responsible for building long-term relationships with our enterprise customers, improving their customer experience, driving new revenue opportunities and ultimately ensuring success on the PrismHR platform. The CSM will serve as the primary point of contact for these customers from the time of sale through the full customer lifecycle (implementation, renewals, etc). The CSM will share information, provide support, identify training opportunities, drive product adoption, and gather feedback on our product and service offerings. Additionally, the position will oversee the revenue retention and growth for the PEO/ASO business and subsequent quotas may apply. This role requires a highly organized, dynamic, and responsive individual who can wear the hats of a project manager, a technical and strategic advisor, a relationship builder, and an account manager, and who cares deeply about delivering a fantastic customer experience.

Reporting to the CIO, the Director of Enterprise Applications will own the roadmap, architecture, system development and support processes for PrismHR’s business applications.  This is a highly hands-on role in which you will manage a small team, provide hands-on innovation and enhancement to our core, cross-departmental enterprise applications, and partner with department administrators on best practice implementation and compliance guidelines for domain specific applications.  You will own the strategy for all of our business applications, partnering cross-functionally with key stakeholders and departmental administrators across Sales, Finance, Customer Support / Success, Marketing and Product Development.  Primary focus areas are Salesforce, Intacct and related / integrated financial and analytics systems. You’ll drive the vetting process for new enterprise applications, and provide oversight to all 3rd parties contracted to extend our business systems.

In this role you will be the main legal partner for the company including our sales, marketing and customer success teams. You will also assist the senior leadership team with all strategic initiatives.  This role reports directly to the Chief Financial Officer.

Due to the exciting growth experienced at PrismHR, we are seeking an experienced Program Manager/Scrum master who is adept at both being a program manager and scrum master.  As part of the Product Delivery organization, the Program Manager/Scrum Master will partner with stakeholders at all levels to deliver industry leading HR solutions that are aligned with the strategic vision and goals of PrismHR. The Program Manager/Scrum Master will lead and manage multiple software projects, ensuring that project goals are reached, risks are identified and mitigated, schedules are maintained and adjusted, milestones are documented and standard operating procedures are achieved to meet time sensitive deadlines and ensure quality standards.  The Program Manager/Scrum Master will also use Agile methodologies, such as daily stand-ups, backlog grooming and sprint planning, to ensure the project team reaches its goals.

PrismHR is currently seeking a Senior Manager of Program Management who has experience managing enterprise scale projects and has in depth knowledge of Agile. The position requires a strong, hands-on project manager well versed in leading development teams using the scrum framework to organize and deliver software development projects. The ideal candidate may have HR management of one or more direct reports. This position reports to VP of Program Management.

This position will collaborate with product development, product / program management, hosting operations and stakeholder functions across PrismHR that have touchpoints to our product delivery teams. The ideal candidate has managed a growing software QA team, some of whom may be remote or geographically dispersed, in a highly agile environment.  This candidate will have demonstrated measurable success drastically increasing test coverage, leveraging test automation to shorten test cycles and/or lighten manual resource dependencies, and increasing team throughput on concurrent projects in a fast-paced environment.

Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.

The Marketing Operations Manager will be responsible for the primary day-to-day management of the marketing automation tool (Marketo), supporting the marketing technology stack, build data management processes, analyze marketing performance, and support sales and partner enablement efforts. You would be reporting to the Head of Marketing Operations, Sales & Partner Enablement and would support demand generation, partner sales management, product marketing and sales teams. The role requires a thorough understanding of inbound and outbound marketing process, technology, and programs.