Jobs at PointClickCare

Design, build, and maintain AI platform infrastructure and services. Implement scalable backend systems, REST APIs, CI/CD, observability, automated testing, and cloud-native streaming. Collaborate across teams, apply TDD, and use generative AI tools to accelerate development.

Product Manager for Data Platform owning roadmap and backlog to operationalize datasets, ensure trusted, well-modeled data, collaborate with engineering and product teams, run discovery with domain experts, enable data cataloging and governance, monitor data health and adoption, and drive cross-team alignment.

Provide end-user EHR support for clinical users: triage and resolve cases, escalate when needed, maintain CRM records and knowledge articles, build client relationships, work shifts between 8am–8pm, and contribute to process and tool improvements.

Own go-to-market execution and adoption for assigned products: define positioning, lead GTM readiness, enable sales and customer-facing teams, run beta and validation programs, monitor adoption and revenue, support strategic deals, synthesize customer and competitive insights, and mentor Outbound PMs to drive launch effectiveness and adoption growth.

Lead Salesforce Product-to-Cash architecture, coach engineers, design HLD/LLD and roadmaps, govern integrations and billing systems, build POCs, apply AI-first solutions, and ensure scalable, secure Revenue Cloud/CPQ implementations across quoting, billing, invoicing, and revenue processes.

Lead technical vision and roadmap for a company-wide ML platform: define reference architectures, MLOps best practices, security, observability, and integrations; mentor engineers and drive cross-team platform initiatives.

The Senior Product Manager will lead the AI product roadmap for Revenue Cycle Management, focusing on AI-driven billing solutions and metrics measurement, while collaborating with cross-functional teams to deliver value.

The Senior Product Manager will own the platform services roadmap, manage APIs and shared services, engage cross-functional teams, and drive product value, ensuring alignment with company strategy and customer needs.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

Lead and scale a ~50-engineer organization for Transitions of Care. Define engineering strategy and architecture, partner with product and stakeholders, coach managers, drive hiring and operational excellence, and support AI-driven, cloud-based platform delivery.

Lead enterprise Salesforce architecture by translating business requirements into scalable Salesforce solutions, driving taxonomy and domain alignment, managing architecture reviews, guiding integrations and data migrations, developing technical standards and roadmaps, and mentoring teams to deliver large-scale CPQ/Product-to-Cash and SaaS implementations.

The role involves applying AI/ML techniques to develop model systems for healthcare, collaborating across teams, and conducting R&D.

Build and own a versioned, documented gold data layer from silver Lakehouse sources for AI research. Transform, validate, and curate multi-modal datasets, build reusable Databricks/PySpark pipelines, automate quality and labeling, support researcher workflows, and maintain lineage and dataset snapshots for model development and evaluation.

Design, build, and deliver AI-driven Salesforce Agentforce agents and intelligent automations. Develop integrations, test automations, debug Apex/JavaScript/Python code, produce technical documentation, mentor junior engineers, participate in DevOps and QA, and support transformational projects and high-priority incidents.

Lead strategy and roadmaps to operationalize AI models across the product portfolio. Drive cross-functional execution, ensure Responsible AI and regulatory alignment, support product launches, and evangelize AI outcomes to stakeholders and customers.

Lead financial modelling and analytics for pricing, monetization, and strategic finance. Build scenario and profitability models, apply AI/ML (LLMs, predictive models) to accelerate modelling and reporting, deliver executive-ready profitability reporting, and partner with FP&A, Sales Ops, and GTM leaders to support strategic decisions.

Lead cross-functional customer operations launches for SaaS healthcare solutions from pilot to commercial availability. Create and manage launch plans, define operational metrics, prioritize resources and budgets, drive improvements, provide risk/issue reporting, and coach teams to ensure customer time-to-value and company time-to-revenue.

Lead multiple Agile development teams to deliver enterprise software; own architecture and technical design; drive end-to-end delivery, mentor engineers, champion AI-first innovation, ensure release quality, partner with product, and improve operational excellence.

The Principal AI Platform Engineer will design and maintain the infrastructure for AI systems, ensuring integration, security, and scalability for GenAI products.

As a Principal Software Data Engineer, you'll lead the design, development, and optimization of large-scale data platforms and pipelines, ensuring data governance and driving innovation in a collaborative environment.