OneImaging
OneImaging Benefits Overview
Compensation + Benefits
Offers employee stock purchase plan
Provides pay transparency
Defined commission tiers and policy for applicable employees
Defined structured pay bands with transparent earning potential
Offers performance bonuses
Offers competitive compensation and rewards package
Defined reimbursement or per diem policy for work-related expenses
Work-Life Balance + Wellbeing
Offers generous PTO
Utilizes an Unlimited PTO policy
Company Culture
Offers a remote work program
Utilizes a full-time remote friendly model
Managers offer consistent feedback loops
Encourages autonomy and ownership from employees
Managers give public shoutouts and celebrate employee milestones
Provides modern technology across teams
Transparent sharing of company-wide eNPS scores
Employee feedback used to shape policies and strategy
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Manage end-to-end onboarding and implementation for strategic accounts, including data feed and integration configuration. Serve as primary customer contact, drive adoption through reporting and analytics, deliver business reviews, manage revenue and strategic initiatives for a book of business, advocate customer needs to product, and collaborate cross-functionally to optimize processes and scale the Customer Success organization.
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Lead and develop a multi-channel Member Support team to ensure SLA adherence and high CSAT. Coach agents, handle escalations, analyze metrics, maintain documentation, and collaborate cross-functionally to remove friction and improve member outcomes.
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Lead QA for Member Services by building QA framework, auditing member interactions for compliance (HIPAA, clinical, insurance), developing scorecards, running calibration sessions, and driving cross-functional fixes to reduce member friction.
