Nedap Benefits Overview

Manage and grow relationships with existing retail technology customers through retention, renewals, upsells, strategic account planning, and customer advocacy. Lead pricing and contract discussions, maintain CRM records, forecast revenue, and coordinate with implementation and customer success teams. The role requires 6–8+ years of client-facing experience, hybrid work in Burlington, Massachusetts, 35% domestic and international travel, a valid U.S. driver’s license, and U.S. employment eligibility.

Customer-facing technical role designing and supporting SaaS integrations for RFID-based retail inventory deployments. Responsibilities include solution architecture, API and data integration support, technical testing, troubleshooting, deployment optimization, pre-sales demonstrations, customer training, performance analysis, and product feedback. The role requires collaboration with customer IT teams, sales, product specialists, and international technical colleagues while managing multiple implementations and traveling 25–35% domestically and internationally.

Leads growth across North American dairy markets by developing strategic XL-farm accounts, building SmartSight demand, managing partner relationships, and converting opportunities into revenue. Establishes account plans, value cases, pipeline processes, CRM discipline, and scalable commercial ways of working while collaborating with applications, technical, and marketing teams. Focus begins in Washington, Oregon, and Idaho, with travel across the United States.