ModMed Benefits Overview

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Manages and negotiates high-volume commercial agreements, including SaaS subscriptions, MSAs, SOWs, NDAs, DPAs, and BAAs. Supports Sales and Procurement with deal enablement, contract workflows, risk reviews, healthcare compliance, CLM administration, templates, reporting, audit readiness, and process training. Coordinates with Security, Privacy, Finance, and Customer Success while escalating non-standard risks to attorneys.

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.