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Big Data • Cloud • Marketing Tech • Social Impact • Software
Provides advanced technical support to customers, diagnoses and resolves complex product issues, manages cases through resolution, and documents troubleshooting processes. Collaborates with engineering and product teams on defects and improvements, while mentoring junior support engineers. Requires strong communication, analytical, and problem-solving skills. Preferred experience includes SQL, Python, Pandas, notebooks, Git/GitHub, AI prompting, advertising or MarTech, and data clean room environments.
