LeanIX, Inc.

We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.

We are looking for a highly-skilled system administrator to serve as the contact person for all matters concerning our internal IT. It will be your responsibility to ensure that our IT infrastructure is running smoothly. You will keep our company Macbooks up and running while sharing your skills and expertise with all colleagues. You will also be responsible for continuing work on process automation that allows us to grow faster and make things

Identifying key contacts and target accounts through prospecting databases Achieving individual & team metrics through outbound prospecting efforts. Ensuring quality of opportunities so they become forecasted pipeline. Actively engaging in training program to gain expertise in LeanIX’s product offering and competitive landscape. Developing skills necessary for successful lead generation and demo completion. Working in a team environment with other Sales Development Reps. Your 'Personal Development Plan' to accelerate your career in tech-sales. Benefits & Perks: health, dental and vision coverage, career advancement, paid time off, access to executives, fruit infused water, game room.

Meeting all assigned revenue and booking targets as well as partner specific KPI’s. Understand the product and service in such detail that they will be able to communicate its value and use cases to the partner community. Developing and cultivating new and existing partnerships, evangelizing the LeanIX value proposition. Educating partners on the LeanIX solutions and market focus, keeping them abreast of changes and current trends in the industry. Jointly creating customer base penetration plans as well and new customer focused initiatives to drive new revenue opportunities with our partners. Identifying and soliciting new market opportunities with partners.

Provide initial response, operational assistance, and development of software workarounds and/or resolutions. Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies. Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success. Bring in the customer's voice to develop our product. Participate in root cause analysis and resolution of reported problems. Work closely with the Customer Success Manager (CSM) to maintain visibility and provide consistency to the customer. Ensure all issues are systematically tracked, escalated and communicated. Share resolutions internally, and with customers via the product documentation. Contribution to product documentation enhancement. Proactively communicate with customers and team members regarding status of customer inquiries or problems. Working with a state-of-the-art Customer Support tool.

As an Account Executive you are an integral part of our team creating the interface between LeanIX and the client. You are responsible that Sales Qualified Leads are consequently supported in their decision making process. You present the tool LeanIX remote as well as locally at the prospect’s place. You present Use Cases. And you convey the Value Proposition as well as the product philosophy of LeanIX. You answer for the process up to the contract closing. We are industry neutral and international, therefore you are getting a broad field of activity for further development. You fit in this role when you are open minded, initiative, authentic and technically interested. If that all goes for you, a modern and international work environment with a dynamic team with a lot of chances for you to develop quickly is waiting for you.

A Sales Engineer at LeanIX is someone who is both passionate about our product and enabling customers to understand the business value of LeanIX in their particular environment. As a Sales Engineer, you will be a key resource for the sales team; focused on helping LeanIX sales to provide a unique experience for customers. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. Join this

We are looking for a Customer Success Engineer with extensive troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls/Web conferences. You are self-driven, with strong motivation for digging deep into complex and hard problems. You have a sense of urgency and draw satisfaction from going above and beyond the limits to provide solutions. You will be a champion for the customers' voice within our company. Two week sprints based on SCRUM help our teams to self-organize their tasks and continuously solve the needs of our customers.