Jobs at Kyruus

12

You’ll own managing customer support issues, acting as a triage, escalation, and issue owner for customer support requests. You’ll help to own scorecard metrics around maintaining SLAs and data ingests. You’ll help handle outages and reporting whenever they may occur.  You’ll understand how our Product solutions work from end-to-end, and support other functions within the organization as the solutions expert. You’ll become a skilled user of Zendesk, Confluence, Jira, Jenkins and other systems. You’ll report to the Senior Manager, Customer Support in the Customer Support department within the Delivery division.

Your typical day will include writing code (lots!) and reviewing others’ code. You’ll develop unit and integration tests to ensure quality of the code.  You’ll participate in and contribute to Agile team activities. You may play a specific role (such as Team Lead or Architect Owner) on your Agile team. You’ll ensure stories are on track to be delivered with the sprint. You’ll escalate issues if the stories begin to go off track and work with your team to make necessary corrections to mitigate overall project risk.  You’ll embrace and consistently apply best practices, coding standards, and patterns for development and deployment of your code. You’ll mentor more junior engineers on those best practices and patterns.  You’ll investigate alerts about possible errors in our system. You’ll address outages in a timely manner in order to accomplish our technology platform SLAs.  You’ll work on design and architecture investigations. You’ll report to the Senior Director, Engineering in the Routing & Scheduling department within the R&D - Engineering division. 

You’ll execute on the mission and vision by providing our customers with high quality support, while answering questions the customer may have on our ProviderMatch products. In all you do, you’ll care and advocate for yourself, your team, our products and our customers.

You’ll analyze customer data and perform necessary ingests related to such. You’ll own creating data mapping documents for each customer.  You’ll be proactive in identifying when mapping files need to be updated, and successfully analyze and report out on relative updates for all products. You’ll have access to our client data FTPs, as well as use testing and production environments.  You’ll use Trifacta to set up data workflows and assist in configuring customers for Google Tag Manager and Google Analytics. You will use Smartsheet to update project plans. You’ll report to the Director, Customer Success in our Customer Success department of the Delivery division. 

Your typical day will include writing code and reviewing others’ code. You’ll participate in and contribute to Agile team activities. You may play a specific role (such as Team Lead or Architect Owner) on your Agile team. You’ll help drive clarity in our sprint planning. You’ll contribute to task definition, prioritization, and assignment. You’ll drive your deliverables with a sense of urgency and ownership along with surfacing risks, mitigating them, and suggesting course corrections when appropriate.  You are comfortable taking on tasks with ambiguous business requirements and unclear technical strategy. You’ll use your technical expertise and mental resilience to identify bring order to chaos in terms of defining technical strategy and clarity of incremental execution.  You’ll provide technical mentorship to fellow engineers.  You’ll work with Engineering management and Product to get customer feedback to inform our architecture and technical designs that could span multiple functional systems.

Your typical day will include writing code (mostly in python), using AWS services (mostly Lambda), and reviewing others’ code. You’ll develop unit and integration tests to ensure the quality of the code. You’ll participate in and contribute to Agile team activities. You may play a specific role (such as Team Lead or Architect Owner) on your Agile team. You’ll ensure stories are on track to be delivered with the sprint. You’ll escalate issues if the stories begin to go off track and work with your team to make necessary corrections to mitigate overall project risk. You’ll embrace and consistently apply best practices, coding standards, and patterns for development and deployment of your code. You’ll mentor more junior engineers on those best practices and patterns. You’ll investigate alerts about possible errors in our system. You’ll address outages in a timely manner in order to accomplish our technology platform SLAs. You’ll work on design and architecture investigations.

You’ll play a key role in lead generation and serve as a critical bridge between marketing and sales, helping to both generate net new leads and advance marketing-generated leads and ultimately convert interest to qualified demos and meetings for the Kyruus sales team.

As the Senior Salesforce Analyst at Kyruus you’ll be instrumental in designing the cultural fabric and deployment of key services across the Salesforce platform. You will drive the ongoing development of Salesforce and look for integration across other fundamental corporate applications. The successful candidate will have a proven track record of improving processes and adoption using the platform. You will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Sales, Support, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Senior Salesforce Analyst will be responsible for executing on key build initiatives and the day-to-day configuration, support and improvement of our CRM platform.

You’ll manage the sales process with prospective and current health system clients within your assigned territory. You’ll identify, qualify and close new accounts while building trusted relationships with existing customers to explore opportunities to extend the footprint of the Kyruus platform.  You’ll manage sales campaigns from qualification through deal closure, working with internal resources to facilitate a successful sale, and generating new leads for the sales pipeline. You’ll work cross-functionally with Kyruus teams (Marketing, Management, Account Management, Product, Engineering, and Clinical) to develop sales campaigns.  You’ll play an integral role in forecasting and reporting on the pipeline, target account identification and competitive intelligence.  You’ll provide guidance to internal teams with market feedback to advance Kyruus’ products.  Your typical day will include executing on written sales campaigns with input from Marketing, tailored communications with prospects, traveling to meet with prospects or clients for demos (working with Sales Enablement) and other sales conversations, coordinating with prospects or clients and internal teams to ensure smooth processing of contracting, and internal one-on-ones with your manager and other Sales and Marketing colleagues to unblock your campaigns. 

Kyruus is looking for a talented engineer to join our infrastructure team. The infrastructure team at Kyruus is responsible for architecting and developing the base cloud infrastructure layer needed to run the Kyruus data and application platform. In addition, this team builds internal applications and tools to improve efficiency, automation, and system monitoring for our continuous delivery pipeline. DevOps works closely with the application development engineers to ensure that the end product is a high-performing, highly available, and secure platform that our customers trust.

Your typical day will include contributing to agile teams through design decisions, researching, wire-framing, sketching, and prototyping design solutions for our product offerings. You’ll design UI mockups for new features or improvements within our products. You’ll work closely with Product Management and Engineering to iterate and implement design solutions. You’ll conduct testing and validation of design prototypes and identify any problems with the design. You’ll conduct user and UX research through site visits, user shadowing, studying the users of our competitors’ products, and conducting usability studies.

Your typical day will include writing code (mostly in python) and reviewing others’ code. You’ll develop unit and integration tests to ensure the quality of the code. You’ll participate in and contribute to Agile team activities. You may play a specific role (such as Team Lead or Architect Owner) on your Agile team. You’ll ensure stories are on track to be delivered with the sprint. You’ll escalate issues if the stories begin to go off track and work with your team to make necessary corrections to mitigate overall project risk. You’ll embrace and consistently apply best practices, coding standards, and patterns for development and deployment of your code. You’ll mentor more junior engineers on those best practices and patterns. You’ll investigate alerts about possible errors in our system. You’ll address outages in a timely manner in order to accomplish our technology platform SLAs. You’ll work on design and architecture investigations. You’ll report to the Manager, Engineering in the Routing & Scheduling department within the R&D - Engineering division.