Jobs at Kovo

Handle complex customer issues while improving AI-powered support systems, workflows, automation, and self-service experiences. Review AI agent performance, identify conversation patterns, manage escalations and regulatory complaints, and develop support playbooks and policies. The role requires ownership, quantitative problem-solving, cross-functional collaboration, and hands-on customer support in a regulated consumer fintech environment.

Own Kovo’s legal and compliance function as its sole attorney, supporting fintech product design, regulatory strategy, licensing, bank partnerships, privacy, BSA/AML/KYC, fraud policy, disputes, audits, and marketing review. Build new consumer financial products with minimal regulatory obligations, automate recurring legal operations using AI agents, manage outside counsel, and represent the company with regulators, banks, partners, and auditors.

Own the growth of Kovo’s core credit-building product, including onboarding, lifecycle, conversion, retention, experimentation, analytics, and roadmap direction. The role combines product management with hands-on engineering: prototyping, shipping production code, instrumenting events, analyzing data, and building automated experiment workflows. Candidates should have recent TypeScript, React, or similar production experience, strong SQL and experimentation skills, and a track record of measurable consumer product growth.

Own the zero-to-one development of a new consumer fintech vertical, from evaluating opportunities and modeling unit economics through prototyping, compliance design, launch, and growth. The role requires building initial product versions, managing integrations, partnering with engineering and legal, and owning conversion, losses, payback, retention, and cross-sell metrics. This is a high-ownership, fully remote role reporting to a founder.

Own backend systems and infrastructure end-to-end, designing, deploying, and scaling performant APIs and services on AWS using Node.js and TypeScript. Deliver reliable production code quickly, establish engineering best practices, make architectural tradeoffs, and collaborate with product engineers and stakeholders. The role emphasizes system ownership, scalability, performance, reliability, and effective use of AI-assisted development tools.