Jobs at Kong

Founding Staff SRE for Volcano: define SLOs/error budgets, architect multi-region Kubernetes infrastructure, build GitOps/CI-CD with ArgoCD/Helm/Terraform, scale managed Postgres/Redis/object storage, implement observability with Datadog/Prometheus/Grafana, lead incident response and SRE culture, and mentor cross-functional teams.

The Director of Scaled Customer Success will lead a global team to innovate and implement a digital-first customer success strategy, enhancing customer engagement through automation and AI-driven experiences.

The Deal Desk Manager will structure and execute deals while collaborating with sales, finance, and product teams to optimize processes and enhance revenue.

Lead AMS GTM planning and execution: fiscal modeling, headcount, quota and territory planning; design coverage models; monitor funnel, pipeline, forecasting and CRM accuracy; produce management reporting; drive deal velocity and process improvements; coordinate cross-functional stakeholders and support operating cadence for a hyper-growth sales organization.

Embed with business teams to design and build AI-powered tools, automations, and workflows; coach and enable staff; create reusable solutions, documentation, adoption metrics, and governance; mentor junior members and translate AI developments into practical enterprise applications.

The Commercial Account Executive will develop and execute sales strategies, manage the full sales cycle, and build relationships with C-level executives to drive account expansion and meet revenue targets.

Support field sales by designing and demonstrating the Kong API/AI connectivity platform, run PoCs, build trusted customer relationships, coordinate cross-functional teams, produce technical documentation, and contribute to marketing initiatives to ensure successful platform adoption and customer satisfaction.

Own the technical narrative for Kong's AI connectivity products, become a hands-on product expert, create technical content (white papers, demos, battlecards), enable sales and field teams, shape AI roadmap with market insights, drive category creation and integrated demand-gen campaigns, and monitor competitive landscape to support positioning and wins.

The Staff Design Technologist will oversee AI-enabled design workflows, bridging design and engineering, driving UI cohesion, and raising craft standards for technical product experiences.