Koalafi
Koalafi Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers supplemental life insurance
Offers dental insurance
Offers health insurance
Offers mental health benefits
Offers dependent care
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers Health Savings Account (HSA)
Provides family medical leave
Offers generous parental leave
Offers performance bonuses
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid holidays
Provides military leave
Offers paid volunteer time
Provides bereavement leave
Offers unpaid extended leave
Career Growth + Development
Provides customized development tracks
Provides tuition assistance
Company Culture
Offers a remote work program
Provides free snacks and drinks
Recently posted jobs
Software • Analytics
Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.
Software • Analytics
Provide inbound and outbound support to Koalafi’s merchant and retail partners through phone, chat, and email. Assist with lease and loan application processing, answer account questions, complete funding and reporting processes, identify customer issue trends, and maintain strong merchant relationships. The role requires accurate, efficient, autonomous work in a high-volume remote environment, including nights and weekends.
