Jobs at Ignite Reading

Provide first-line technical support for live virtual tutoring sessions: triage and resolve audio/video/connectivity tickets in HubSpot, use macros and AI-assisted drafting, escalate complex issues, contribute knowledge base content, and maintain SLA and CSAT targets while communicating empathetically with tutors and school partners.

Lead product for shared AI services that enable company-wide AI tools and workflows. Define roadmap, partner with cross-functional teams, drive AI adoption and change management, write product requirements, iterate on internal tools, measure success, and collaborate closely with engineering and senior leadership.

Lead product strategy, roadmap, and UX for Ignite Reading's tutoring and learning platforms. Manage a product and UX team, partner with engineering and stakeholders, use AI/LLMs for rapid prototyping, research, and experimentation, and deliver scalable SaaS and AI/ML solutions to improve student reading outcomes.

Full-cycle sales role selling 1:1 virtual literacy tutoring to small-to-mid K-12 districts. Prospect, qualify, demo, propose, and close accounts; build pipeline via outbound and events; use MEDDPICC and AI tools; meet quota; collaborate with Customer Success for handoffs and pilots; escalate enterprise opportunities; travel up to 65-70%.

Lead a small analytics team (staff data scientist + two analysts) to deliver curriculum, product, and program insights. Split time between people management (60-70%) and hands-on analysis (30-40%), advance experimentation and measurement, build AI/LLM-driven agentic workflows, manage sprints and cross-functional stakeholder relationships, and drive analytics that inform curriculum, product, and intervention strategies.

Lead advanced analytics and ML for partner-facing teams: build end-to-end predictive models (churn, lead scoring, health scores), marketing attribution and mix models, and maintain ML lifecycle standards. Develop agentic workflows and Claude Skills to accelerate work, mentor analytics team, and translate model outputs into actionable insights for Sales, Marketing, and CX.