Ignite Reading Benefits Overview

Provide first-line technical support for live virtual tutoring sessions: triage and resolve audio/video/connectivity tickets in HubSpot, use macros and AI-assisted drafting, escalate complex issues, contribute knowledge base content, and maintain SLA and CSAT targets while communicating empathetically with tutors and school partners.

Lead product for shared AI services that enable company-wide AI tools and workflows. Define roadmap, partner with cross-functional teams, drive AI adoption and change management, write product requirements, iterate on internal tools, measure success, and collaborate closely with engineering and senior leadership.

Lead product strategy, roadmap, and UX for Ignite Reading's tutoring and learning platforms. Manage a product and UX team, partner with engineering and stakeholders, use AI/LLMs for rapid prototyping, research, and experimentation, and deliver scalable SaaS and AI/ML solutions to improve student reading outcomes.