Jobs at Harvey

The Mid-Market Account Executive will own the full sales cycle for Harvey’s AI solutions, from prospecting and client evaluations through contracting, onboarding, expansion, and renewals. Responsibilities include managing named accounts, exceeding revenue targets, forecasting pipeline, presenting tailored product demonstrations, engaging executive stakeholders, and collaborating with product and engineering teams. The role also contributes to sales playbooks and process development while building relationships with law firms and corporate and financial services clients.

Legal Engineers use legal expertise and AI knowledge to lead discovery, demos, pilots, trainings, onboarding, and custom workflow solutions for law firms and corporate legal teams. They build trusted relationships with legal stakeholders, translate legal workflows into Harvey solutions, collaborate with sales, customer success, product, and engineering teams, and provide feedback that shapes the product roadmap. Travel may occur 2–3 or more times monthly for significant business needs.

Lead and coach Mid Market Account Executives selling AI solutions to law firms and in-house legal teams. Own sales targets, forecasting, pipeline management, recruiting, coaching, sales playbook development, and cross-functional process improvement. Drive net-new and expansion revenue through consultative, value-based software sales while helping scale a high-growth organization.

Own full-cycle recruiting for go-to-market roles across Sales, Customer Success, Partnerships, and Revenue Operations. Build diverse candidate pipelines, advise hiring managers, manage stakeholder expectations, improve recruiting workflows, track hiring metrics, and deliver high-touch candidate experiences while supporting rapid growth across North America.

Legal Engineers use their legal expertise and AI knowledge to support pre-sales, post-sales, or custom solutions. They lead discovery, demos, pilots, onboarding, trainings, workshops, and workflow design for law firms and corporate legal teams. They translate legal processes into tailored AI solutions, build no-code agents and playbooks, develop customer relationships, gather product feedback, and help shape Harvey’s product roadmap. The role requires frequent business travel and collaboration with account executives, customer success, product, and engineering teams.

Provides first-line support for non-technical customer and internal inquiries in a SaaS environment. Responsibilities include managing ticket queues against SLAs, routing and escalating issues, maintaining accurate tagging, applying support playbooks, guiding users on product features, and contributing to FAQs, knowledge-base content, and customer education. The role requires strong written communication, organization, judgment, adaptability, and interest in developing technical support skills.

Own Harvey’s finance applications portfolio, including NetSuite, procurement, spend, billing, and revenue systems. Lead discovery, process design, architecture, roadmap prioritization, configuration, integrations, automation, testing, and deployment across global finance processes. Partner with Accounting, FP&A, Revenue Operations, Procurement, Tax, Security, and Business Technology to solve complex multi-entity, multi-currency, billing, and revenue recognition challenges. Mentor peers and establish application quality, governance, and change-management practices.

Own end-to-end global mobility matters, including immigration sponsorship, relocation, cross-border transfers, remote work, and business travel. Advise employees, candidates, managers, and business partners; manage immigration counsel, tax advisors, and mobility vendors; maintain work authorization data and audit readiness; and build scalable workflows, policies, reporting, playbooks, and self-service resources. Lead complex U.S. immigration matters and help expand mobility programs in a fast-growing global company.

Manage accurate, timely US payroll processing and regulatory compliance for all employees. Oversee termination checks, benefits-related payroll activities, Workday enhancements, audits, payroll accounting, 401(k) funding reconciliations, Form 941 filings, and state tax reconciliations. Partner with People Operations, maintain confidential employee records, support month-end close, and help scale payroll operations in a fast-growing company.

Own complex global People Operations programs from planning through go-live and handoff, including geographic expansion, entity formation, M&A integrations, EOR and vendor transitions, and payroll migrations. Build program plans, coordinate cross-functional stakeholders, manage risks and decisions, lead executive and employee communications, and create repeatable playbooks and operating processes. The role requires hands-on execution, strong judgment, stakeholder management, executive communication, and effective use of AI.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.