Jobs at Harvey

Own and configure Workday HCM, design and maintain integrations (EIBs, Core Connectors, RAAS, Studio, APIs), manage Workday security and business processes, partner with People, Security, Data, and Finance, and lead release and testing cycles to ensure compliance and scalable HR systems.

Drive end-to-end enablement for internal technology initiatives—especially AI tooling—by planning rollouts, change management, training, documentation, and dashboards. Monitor adoption and feedback, iterate enablement materials, partner with product/engineering/GT M and BizTech, and deliver measurable outcomes like increased adoption and reduced support load.

Senior IC in BizTech who builds, integrates, governs, and operates LLM-powered workflows across G&A and GTM. Owns MCP and connector roadmaps, vendor security/privacy reviews, prototypes reference architectures, and operationalizes internal AI tools with monitoring, governance, and stakeholder alignment.

Lead and build Harvey's public sector legal function: advise go-to-market and procurement strategy, draft/review/ negotiate complex government and AI SaaS contracts, ensure FAR/DFARS compliance, manage contract lifecycle and performance issues, and develop training and resources for legal and cross-functional teams.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.

Build, maintain, and monitor integrations between enterprise systems (Salesforce, NetSuite, Workday, Marketo, Snowflake) using iPaaS and scripts. Design scalable data mappings, troubleshoot syncs and API failures, implement error handling and observability, and partner with Finance, GTM, People Ops, and IT to support lead-to-cash and employee lifecycle workflows.