Jobs at Grubhub
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Merchant Team Lead

Grubhub
Greater Boston Area
5 days ago
+27
Merchant Team Leads directly manage an average of eight Level 1 Enterprise Merchant Specialists. These Merchant Level 1 agents are the primary points of contact supporting the LevelUp platform for merchants, partners, and internal teams. As their manager, the Merchant Team Lead will be expected to serve as an escalation point, a deeply knowledgeable resource for questions in Slack, and the Merchant L1s’ guide as they pursue growth into more specialized roles.

Strategist, Enterprise Loyalty

Grubhub
Greater Boston Area
5 days ago
+27
Translate Enterprise client needs into creative and actionable loyalty strategies rooted in data.  In this role, you will work with a number of cross-functional teams including Data Services, Technical Brand Management, Account Management and Partnerships to engage with Enterprise clients on loyalty programs and promotions that drive measurable business results. You will be responsible for analyzing guest behavior, campaign performance and loyalty program performance in order to generate actionable insights for clients. Support Sales, Partnerships and Technical Brand Management as a subject matter expert. From participating in sales pitches to joining meetings with pre- and post-sale strategic clients, you will be responsible for educating our brands on loyalty best practices.  Liaise with product and engineering to understand our technology roadmap and contribute relevant, high-impact suggestions based on industry trends and client needs. In order to support loyalty best practice and recommendations, it is essential that you both understand the current state of our product capabilities, as well as, what is happening across the loyalty industry. 

Specialist, Enterprise Loyalty Operations

Grubhub
Greater Boston Area
5 days ago
+27
Serve as a resource for loyalty program execution and deep product knowledge. Flawlessly set up, test, and launch new client programs. Learn the ins-and-outs of our campaigns engine to determine how we can support custom requests. (If you like puzzles, this will be right up your alley!).  Proactively monitor customer engagement with our loyalty offers. Serve as a first line of defense to spot and investigate any unexpected buying behaviors. Partner with other teams internally to advise how offers can be optimized, and provide performance updates once live.  Support data analysis to identify valuable insights. Translate reporting requests from the brands and internal teams that we support into analysis deep-dives. Build reports and dashboards to share findings in a clear and easy-to-understand format. Help highlight particularly compelling observations that will have meaningful business impact.

Quality Assurance Coordinator (Part-Time)

Grubhub
Greater Boston Area
5 days ago
+27
The Part-Time Quality Assurance Coordinator will be a critical asset to the QA team within Enterprise Support. This part-time role (~20 hours per week) will be responsible for grading L1 tickets accurately and at a high volume. The ideal candidate has a sharp attention to detail, gives concise and constructive feedback, and sees grading tickets as a means of helping agents improve.

IT Service Desk, Team Lead

Grubhub
Greater Boston Area
5 days ago
+27
Directly manage Service Desk Associates - direct the team's work and hold accountable for tasks. Monitor team metrics and address any bottlenecks/issues with ticket resolution. Focus on Service Level Agreements and ensuring the team is meeting commitments. Assist with mentoring and coaching for the team - build skills and train team members. Act as an escalation point and expert for the team. Manage team on-call schedule, staffing hours in the Boston office and triage rotation. Work with the business to identify gaps or problems with existing processes. Manage Audio/Video events and conference room equipment for your office -- as well as any offices you support. Act as quality control for the team -- addressing team ticket quality, responsiveness, thoroughness, ticket hygiene, etc.

Manager, Enterprise Accounts (Mid Tier)

Grubhub
Greater Boston Area
2 weeks ago
+27
The Mid Tier Manager, Enterprise Accounts is a player/coach role in which you will be managing a small portfolio of Mid Tier restaurant accounts as well as leading a team of relationship managers. You will manage Mid Tier Account Advisors that cultivate restaurant brand corporate relationships. You will serve as an escalation point for client meetings and will play a key role inter-departmentally as well. You will be tasked with developing successful partnerships by overseeing experiences and expectations while building the value of GrubHub and its affiliate sites. Your goals will focus on retention, account maintenance, management of the Go-Live process, and revenue generation of these Mid Tier group accounts managed by you and your team.  

Senior .NET Software Engineer

Grubhub
Greater Boston Area
2 weeks ago
+27
The .NET Engineering team currently includes 10+ contributors, all of whom take the lead on at least one (or more) projects.  We also work cross-functionally with members from other teams in the organization, including Design, Mobile, Platform, and White Label.  The .NET Engineering team embraces a flat hierarchy, and our goal is to team up the most abled and most interested engineers to solve problems.  Small pods form to tackle high-priority projects, all of which benefit from thorough testing and code review.

Software Security Engineer

Grubhub
Greater Boston Area
2 weeks ago
+27
Grubhub is looking for a Software Security Engineer to ensure that our applications are designed and implemented to the highest security standards. If you enjoy analyzing system services, networks, and applications from a security perspective and are skilled at discovering and addressing security issues that appear under new threat scenarios, this position may be a good fit for you.

Senior Merchant Enterprise Specialist

Grubhub
Greater Boston Area
1 month ago
+27
As a Senior Merchant Enterprise Specialist you will support the LevelUp platform for end users, merchants, partners, and internal teams. This role will provide the opportunity to own and master specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team. Senior agents provide first line support, acting as experts and mentors within the team. Senior Merchant Enterprise Specialists provide escalated support, acting as experts at large.

Corporate IT, Systems Engineer

Grubhub
Greater Boston Area
1 month ago
+27
The Systems Engineer, Corporate IT, is a key position in our success of delivering an amazing  technology experience to our Grubhub population. This role is based in Boston, and reports to the Sr Manager of Engineering & Automation. We are looking for a Systems Engineer who has experience in networking and system administration. This team is responsible for maintaining our current systems\infrastructure of our existing multi-site topology, and involved in our expansion to new locations and cloud providers. Delivering excellent customer service and technology solutions for approximately 5,000 employees / outsource partners in over 20 office locations.

Full Stack Engineer - React / Rails

Grubhub
Greater Boston Area
1 month ago
+27
- Experience building and maintaining a large-scale, high-availability web application with an active and growing user base. - Confidence writing tests for high-risk functionality like financial transactions. - UI/UX design skills.

Manager, Business Operations

Grubhub
Greater Boston Area
1 month ago
+27
Grubhub’s suite of Enterprise products enable national and regional restaurant brands to reach new diners, increase their sales, and provide new avenues for order fulfillment. The product suite provides brands with a high volume real-time set of payment transactions that can be configured to support a variety of client environments. In this client-facing role, you will partner with other Grubhub teams including Sales, Account Management, Product Management, and Engineering to maximize the brand experience, growth, and understanding of the Grubhub and LevelUp platforms while ensuring the highest levels of financial integrity. This role will provide insight to address the financial operations needs of our rapidly growing client base as well as improving our internal processes. Responsibilities start with pre-sales support and run through launch and continuing operations. The ideal candidate blends an outstanding set of client interaction skills with a passion for implementing scalable process.

QA Engineer

Grubhub
Greater Boston Area
2 months ago
+27
As a QA Engineer, you will be responsible for  testing numerous custom branded mobile and web applications for our Enterprise restaurant clients. These applications are used by millions of users dining at these restaurants. As part of our Agency team, you will ensure that features on a multitude of mobile applications for the iOS and Android platforms, and web applications on a variety of browsers, are working as expected. You will work in an amazingly collaborative cross-functional team to make sure we are shipping the best mobile and web apps possible. Although this role will primarily be a manual testing role, you will have an opportunity to help execute and maintain our automated testing suite to help maintain reliability of our applications. This role reports to the Senior QA Manager.

Senior Full Stack Engineer - React / Rails

Grubhub
Greater Boston Area
2 months ago
+27
- Experience building and maintaining a large-scale, high-availability web application with an active and growing user base. - Confidence writing tests for high-risk functionality like financial transactions. - UI/UX design skills. - Mentorship of junior developers.

Solutions Engineer - Reliability

Grubhub
Greater Boston Area
2 months ago
+27
Grubhub is seeking a talented, driven individual, who loves to know everything about everything, to join our Ordering Integrations team. As an Integrations Solutions Engineer, you will be part of a team responsible for maintaining and improving the health of our order ahead platform integrations, crushing bugs, and thinking down the line to improve the product. This position requires a mix of technical and business acumen, and is excellent for those who thrive in fast-paced, dynamic environments with an interest in software development, operations, and testing.

Solutions Engineer - Reliability

Grubhub
Greater Boston Area
2 months ago
+27
Grubhub is seeking a talented, driven individual, who loves to know everything about everything, to join our Ordering Integrations team. As an Integrations Solutions Engineer, you will be part of a team responsible for maintaining and improving the health of our order ahead platform integrations, crushing bugs, and thinking down the line to improve the product. This position requires a mix of technical and business acumen, and is excellent for those who thrive in fast-paced, dynamic environments with an interest in software development, operations, and testing.

.NET Software Engineering Manager

Grubhub
Greater Boston Area
3 months ago
+27
The .NET Engineering team currently includes 10+ contributors, all of whom take the lead on at least one (or more) projects.  We also work cross-functionally with members from other teams in the organization, including Design, Mobile, Platform, and White Label.  The .NET Engineering team embraces a flat hierarchy, and our goal is to team up the most abled and most interested engineers to solve problems.  Small pods form to tackle high-priority projects, all of which benefit from thorough testing and code review.

iOS Developer

Grubhub
Greater Boston Area
3 months ago
+27
On the iOS team, you’ll help us build a world-class ecosystem of restaurant apps. Our work is driven by three questions: what’s best for our users? What’s best for our restaurant partners? And what’s best for ourselves, as developers of our own platform? Our native iOS SDK powers all the apps in our network - a platform of features and customizations that can perfectly tailor our restaurant partners’ apps to what’s best for their users. We’re a group of talented, highly-motivated individuals with a shared passion for clean, well-tested, highly maintainable software. We’re looking to expand our team to support the rapid growth we’re expecting to begin in the next couple months.

Sr. QA Automation Engineer

Grubhub
Greater Boston Area
3 months ago
+27
As a Senior QA Automation Engineer, you will be responsible for designing, developing and maintaining our first-ever automation framework for native mobile applications on both Android and iOS, as well as web.  These applications are used by millions of users who dine at these restaurants. As part of the Quality Assurance team, you will report to the QA Manager. Through automation, you will help ensure that the quality of our products remains consistently high, even as automation replaces certain manual testing tasks. You will work in an amazingly collaborative cross-functional team to make sure we are shipping the best mobile and web apps possible. You will work to integrate automated tests into an automated build system.  You will also from time-to-time, only as needed, help with our build and release process.   

.NET Software Engineer

Grubhub
Greater Boston Area
4 months ago
+27
The .NET Engineering team currently includes 10+ contributors, all of whom take the lead on at least one (or more) projects.  We also work cross-functionally with members from other teams in the organization, including Design, Mobile, Platform, and White Label.  The .NET Engineering team embraces a flat hierarchy, and our goal is to team up the most abled and most interested engineers to solve problems.  Small pods form to tackle high-priority projects, all of which benefit from thorough testing and code review.

Product Manager II - Ordering Integrations

Grubhub
Greater Boston Area
4 months ago
Work closely with engineering to understand client needs and help architect solutions for them. Coordinate with internal stakeholders and matrixed resources on implementation. Support the Engineering director in triaging external requests to focus engineering resources on work that maximizes the business value. Help to maintain product roadmap documents. Be a representative of the team and communicate status to stakeholders and respond to feedback.

Enterprise Support Specialist - Night Shift

Grubhub
Greater Boston Area
4 months ago
Each Enterprise Support Specialist serves as the point of contact supporting the LevelUp platform for users, merchants, partners, and internal teams. This role will provide the opportunity to learn and own specialty areas, expand your knowledge and responsibilities, work on projects across various departments within the organization, grow within our team and organization, and influence the optimization of our processes, all while helping customers and working with a tight-knit team.

Software Engineering Team Lead - Ruby on Rails

Grubhub
Greater Boston Area
4 months ago
Our Ruby on Rails Developers sit on our Platform engineering team to build and maintain the core set of systems that power the LevelUp ecosystem, an online ordering interface and network of dozens of mobile payments apps (maybe even the ones you use to order lunch) and point-of-sale integrations. We are a team of smart, highly motivated engineers that place a high value on writing well crafted, thoroughly tested, and maintainable code. We’re growing extremely fast and are taking on the exciting challenges of keeping up with new product development while scaling our services to support higher volume and more clients.

Senior Front-End Developer (React)

Grubhub
Greater Boston Area
4 months ago
- Provide technical direction and decisions. - Translate product needs into wise choices. - Direct and evaluate the work of others. - Establish standards for the project.

Technical Lead, Security Engineer

Grubhub
Greater Boston Area
4 months ago
Work closely with the development team to build an expert understanding of the architecture and operation of our platform to fully validate our security model and protections. Manage external compliance audits. Investigate and respond to third-party vulnerability reports. Provide support for internal security-related projects to facilitate best practices across the company. Proactively recommend practical software and operational security improvements. Facilitate any software or operational modifications needed as a result of security audits or vulnerability reports.

Director of Enterprise Sales

Grubhub
Greater Boston Area
4 months ago
Leads the Enterprise Sales Team for the full suite of Grubhub Enterprise Cloud products including Marketplace listing, rewards & loyalty, Delivery-as-a Service, and more. Targets include any restaurants with over 25 units and $50M in annual sales. This role is responsible for establishing sales territories, quotas and goals, and establish training programs for sales representatives.

Manager, Technical Brand Management

Grubhub
Greater Boston Area
4 months ago
The Manager of Technical Brand Management directly supervises and supports a set of Technical Brand Managers, the client-facing arm of the Grubhub Enterprise Digital Agency. You’ll be the main escalation point for your team members and will be charged with ensuring your team members stay on task, helping them achieve their goals which align with the strategic business objectives, and providing guidance on their day-to-day activities. You will also be responsible for ensuring the team is working well cross functionally, including with Product Management, Program Management, Development, and Design and with providing career guidance and growth opportunities for high performing members of the team.