Grace Hill Benefits Overview

Own the Salesforce org, including user administration, security, automation, data quality, integrations, reporting, releases, and user support. Partner with Sales, Customer Success, and Marketing to translate requirements into scalable solutions, manage Salesforce CPQ and revenue-stack integrations, troubleshoot issues, train users, and recommend improvements. The role requires maintaining and modernizing a legacy Salesforce environment while supporting pipeline, forecasting, renewals, and customer success workflows.

Leads sales strategy, revenue growth, new business, cross-selling, pipeline management, forecasting, and sales operations. Manages, recruits, coaches, and develops a high-performing enterprise software sales team while building client and partner relationships. Collaborates cross-functionally with marketing and product teams, uses CRM and sales technologies to improve performance, and represents the company at industry events.

Owns product strategy, roadmap, prioritization, pricing, and packaging for an assigned SaaS product line. Conducts market, competitive, and customer research; builds investment cases; defines outcomes and success metrics; and communicates direction to executives and cross-functional teams. Partners with Product Owners, Design, Engineering, Sales, Customer Success, and Marketing to guide execution and go-to-market alignment. The role also evaluates AI opportunities and engages directly with customers and prospects.