Jobs at Fulcrum

Own a portfolio of manufacturing customers after implementation, retaining and growing relationships through renewals, expansions, executive engagement, and proactive problem-solving. Investigate customer workflows, identify risks and opportunities, use AI and data to analyze and prototype solutions, troubleshoot issues, and lead business reviews. Collaborate with Launch, Product, Engineering, Marketing, and Sales teams while improving account-management processes in a high-velocity, ambiguous environment.

Own customer onboarding and implementation: coordinate timelines, run check-ins, train teams, troubleshoot setup issues with engineering, tailor product to customer goals, ensure adoption, relay feedback to Product, and continuously improve implementation processes while managing multiple customers and contributing to team goals.