Flagler Health Benefits Overview

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

Own the end-to-end revenue cycle product roadmap, including eligibility, prior authorizations, claims-adjacent workflows, and EHR integrations. Translate clinic operations into product requirements, partner with Engineering on delivery and trade-offs, engage clinics and operations teams, define success metrics, and shape broader platform strategy. The role requires direct revenue cycle experience, strong communication, autonomy in a startup environment, and regular travel to NYC.

As a remote LPN/LVN, you will manage patient engagement, document health status, and support mobility programs, maintaining patient confidentiality.