Jobs at Five9

Design, automate, deploy, and operate large-scale software-defined storage and Kubernetes platforms in a private cloud. Build IaC and GitOps workflows (Ansible, Terraform, Helm, Git), implement CI/CD for infra, manage backups, monitoring, and observability, troubleshoot cross-domain issues, participate in on-call/incident response, and produce runbooks and documentation.

Design, implement, and operate large-scale DNS and multi-tenant Kubernetes infrastructure in private cloud. Automate provisioning with IaC (Ansible, Terraform/Pulumi, Python), build CI/CD and GitOps pipelines, implement monitoring/alerting (Prometheus/Loki/Grafana), harden for HA and DR, perform deep troubleshooting across storage, hypervisors and networking, participate in on-call incident response, and collaborate on change management with global teams.

The Senior Director, Network Reliability leads and rebuilds the network function, focusing on modernizing operations, team development, and enhancing network performance and automation.

Operate and lead data-center LAN infrastructure in a 24/7 SaaS environment. Own troubleshooting, incident response, and change management across Cisco Nexus, Palo Alto, and F5 platforms. Drive projects, architecture (VXLAN/EVPN), automation (Ansible, Terraform, Python), observability (Prometheus, Grafana, SolarWinds), and cloud networking (AWS, GCP). Mentor junior engineers, participate in on-call rotation, and define operational standards, reliability metrics (SLI/SLO), and preventive engineering.

Lead modernization of internal platform tooling to 12-factor apps, delivering full-stack services (Go/Python + React/Vue), instrumenting observability (Grafana/Prometheus/Loki), driving Kubernetes-native GitOps (ArgoCD/GitLab CI), mentoring developers, and automating infrastructure with Ansible/Terraform on private/bare-metal clouds.

Architect, implement, and operate a multi-tenant OpenStack private cloud. Automate provisioning with Ansible/Terraform/Pulumi, extend core OpenStack services, build CI/CD update pipelines, implement monitoring/observability, harden for HA and DR, perform deep troubleshooting, and participate in on-call incident response and upstream contributions.

Lead and scale a global revenue enablement function linking enablement investment to revenue outcomes. Build onboarding, leadership development, AI enablement, vendor and budget management, and partner with Sales, Product, Marketing, and Channel to drive seller productivity and consistent execution across regions.

The Enterprise Sales Director drives revenue by creating and closing sales within North America, managing accounts, and ensuring customer satisfaction.

The Enterprise Sales Director is responsible for acquiring new customers, driving revenue, and maintaining customer satisfaction through the sales cycle in North America.

Lead a team of Channel Directors to grow Five9s national and global partner ecosystem. Drive partner recruitment, enablement, joint go-to-market plans, pipeline and revenue, negotiate partner agreements, and align partner programs with Five9 sales to scale contact-center solutions and services.

The Mid-Market Sales Director at Five9 is responsible for acquiring new customers and driving revenue, managing the sales cycle, and ensuring customer satisfaction.

The Enterprise Sales Director is responsible for creating and driving revenue in the Southeast region, focusing on acquiring new customers and closing complex enterprise deals while ensuring customer satisfaction throughout the sales cycle.

The Enterprise Sales Director is responsible for acquiring new customers, driving revenue, and managing the entire sales cycle from lead generation to closure. The role requires a proven track record in enterprise software sales and strong networking skills.

The Sales Director acquires new customers, drives revenue, generates leads, meets sales quotas, and ensures customer satisfaction in a remote role.

Lead a small Solution Consulting Operations team to modernize and scale demo environments, enable new product launches, build self-service tools, and embed AI-driven automation to reduce prep time and improve sales effectiveness. Partner with Product, Engineering, Marketing, and SC leadership to drive roadmap, metrics, and organizational change.

The Enterprise Sales Account Director builds customer relationships, develops sales strategies, drives new revenue, and manages existing accounts to enhance customer satisfaction and retention.

Design, implement, and support Kubernetes and compute platforms in a private cloud. Oversee architecture and standardization across hardware, OS, and cloud orchestration.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

The Strategic Sales Director creates and closes sales within named accounts, aligning business needs with Five9's cloud solutions, and managing post-sales support.

The Principal Product Manager will lead the integration of Five9's services with Google GECX, focusing on AI agent capabilities and user experience. Responsibilities include driving product strategy, managing cross-functional teams, and engaging with stakeholders to enhance customer experience.