Jobs at FireMon

Supports pre-sale and post-sale customer engagements by analyzing business needs, designing and implementing enterprise software solutions, gathering requirements, documenting architectures, and guiding testing and change control. Advises customers on API integrations, automation, workflow, cloud deployments, and ServiceNow-related solutions. Partners with technical and business stakeholders, develops implementation best practices, estimates project effort, and helps customers achieve value with FireMon products.

Provides remote technical support for FireMon network security products through phone, email, chat, and web. Manages and prioritizes tickets, investigates and reproduces issues, analyzes logs, troubleshoots firewalls and Linux systems, manages customer expectations, and escalates unresolved problems. The role supports 24/7 coverage, includes on-call production incident response, and requires ongoing technical development and certification.

Manage multiple global customer implementation projects from sales handoff through services handoff. Responsibilities include scope, requirements, timelines, risks, communications, dependencies, resource coordination, cost analysis, issue resolution, estimates, and statements of work. The role partners with customers and internal development, product, sales, support, and engineering teams to deliver FireMon solutions on schedule, improve customer satisfaction, and drive time to value.

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.