Jobs at Faro Health Inc.

Leads complex ecosystem, innovation, and customer transformation programs for pharmaceutical and life sciences organizations. Advises executive and technical stakeholders on data, analytics, clinical workflows, integrations, AI, and operating models. Translates business objectives into actionable strategies, coordinates cross-functional teams, guides change and adoption, manages ambiguous initiatives from conception through measurable outcomes, and develops repeatable frameworks for customer strategy programs.

Lead and build Faro’s solutions consulting function for an AI-powered life sciences platform. Partner with sales on discovery, tailored demonstrations, RFI responses, evaluations, proposals, account strategy, and ROI business cases. Build presales playbooks, reusable collateral, and demo environments while translating clinical and technical needs for enterprise stakeholders. Support integration, security, and compliance reviews, develop client champions, and relay customer feedback to product and marketing teams.

Own strategy and success for a portfolio of pharmaceutical and biotechnology customer accounts. Advise clinical development stakeholders, drive Faro platform onboarding and adoption, lead change management, measure value and ROI, manage retention risks, identify growth opportunities, and develop executive relationships. Partner cross-functionally with Commercial, Product, Solutions Onboarding, and Data teams to communicate customer insights and improve Customer Strategy capabilities.

Leads end-to-end technical implementations of Faro’s AI-powered clinical trial platform across customer environments. Owns infrastructure setup, SSO/SAML, identity configuration, service accounts, APIs, integrations, JSON data mappings, and custom AI prompts. Troubleshoots implementation issues, translates customer requirements into technical solutions, builds scalable playbooks, and manages a project manager. Partners with customer IT, DevOps, Product, Engineering, and other internal teams from technical discovery through go-live.