Espresa Benefits Overview

The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.

Own the strategic vision, commercial performance, and operational scaling of Espresa's Marketplace. Source and manage vendor partnerships, drive marketplace revenue and margins, define assortment and merchandising, and build automated onboarding, catalog, fulfillment, and reconciliation processes. Lead a cross-functional team and align Product, Engineering, Sales, CS, Marketing, and Finance to make the Marketplace a differentiated growth driver.

The Business Development Representative will drive new business opportunities, manage CRM data, nurture client relationships, and report on outreach strategies within a dynamic company environment.