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Artificial Intelligence • Information Technology • Software
Own and resolve complex APM support tickets: triage, investigate via SQL and data pipelines, reproduce issues, engage customers live, escalate to Product/Engineering, document solutions, and upskill the support team.
Artificial Intelligence • Information Technology • Software
Own intake, investigation, and resolution of complex SCADA issues for Unity SCADA deployments. Triage tickets, escalate L3 issues, troubleshoot hardware/software/network interactions, collaborate with Delivery and Product teams, document solutions, and deliver training to expand SCADA support capability.
