Jobs at Encore Fire Protection

Manage and grow an existing customer portfolio through renewals, referrals, upselling, and cross-selling fire protection services. Identify bid opportunities, serve as the primary customer contact, prepare proposals, and coordinate with service, installation, and operations teams to ensure delivery. Maintain accurate account, pipeline, renewal, and follow-up records in HubSpot while building long-term customer relationships.

Build and lead Encore’s Total Rewards function across compensation, benefits, job architecture, pay structures, incentives, executive rewards, workforce planning, and compliance. Configure job and compensation data in Dayforce, establish salary ranges and leveling frameworks, manage annual merit and incentive cycles, support M&A integration, and partner with executives, Finance, HRIS, Payroll, brokers, and field leaders. Build a high-performing team and create scalable rewards programs for a multi-state hourly and salaried workforce.

Own full-cycle, high-volume recruiting for field and corporate roles. Responsibilities include reviewing applications, maintaining the ATS, coordinating interviews, creating job descriptions, supporting onboarding, sourcing candidates, conducting interviews, presenting offers, partnering with hiring managers, and improving recruiting processes and candidate experience.

Manage customer accounts receivable, aging reports, payment processing, collections follow-up, reconciliations, billing issue resolution, and documentation. Partner with Operations, Service, Account Management, and Cash Applications teams to maintain accurate balances and improve cash flow. Analyze payment trends, escalate uncollectible balances, support demand letters and write-offs, answer accounting inquiries, and contribute to automation, reporting, and process improvements.

Own strategic technology projects or M&A partner integrations from initiation through closeout. Manage scope, schedule, budget, risks, stakeholders, communications, and status reporting independently. Coordinate Project Coordinators, collaborate across Operations, Finance, Sales, and Technology, resolve blockers, and apply PMO methodologies. Daily work includes Jira, Confluence, and Monday.com, with responsibility for executive-ready dashboards and continuous improvement of PMO standards.