Jobs at EasyPost

Provides technical support for EasyPost’s GlobalShip enterprise shipping solution. Responsibilities include client configuration, troubleshooting, customer follow-up, minor software and database adjustments, software testing and deployment, issue escalation, and coordination with support and integration teams. The role requires managing multiple support issues, communicating effectively with customers and internal teams, and adapting to new technologies. Travel is required occasionally, and the position may be remote or hybrid.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Establishes and manages strategic partnerships that generate new business for EasyPost products. Responsibilities include prospecting, pipeline development, channel sales, stakeholder relationship management, deal coordination, revenue forecasting, partnership strategy, CRM maintenance, agreement coordination, and mentoring junior executives. The role collaborates with sales, marketing, product, legal, and finance teams, engages executive stakeholders in e-commerce, and requires 10% travel in a remote or hybrid environment.