Jobs at Dutchie

Manage a portfolio of customers to drive retention, expansion, upsells, and cross-sells. Build long-term relationships, use data to identify churn risks, coordinate with internal teams to deliver value, and meet revenue targets through strategic account planning and execution.

Lead payments risk efforts by owning Sift and Plaid Signal, designing identity and fraud controls, reducing loss/returns, and running cross-functional risk programs with ACH Operations. Partner with Product and Engineering, perform hands-on analysis using Python and SQL against the data warehouse, and manage a small, growing analyst team.

Manage account health and the churn lifecycle within an Account Team pod: monitor renewal runway, identify and mitigate churn risk, coordinate cross-functionally, provide strategic guidance to customers, and meet pod-level KPIs (response time, engagement, net revenue retention).

Manage end-to-end ACH money movement for Pay by Bank: perform daily/periodic reconciliations, track transactions, resolve discrepancies, manage POA and bank documentation, support customers and banking partners, and identify automation/AI opportunities to optimize workflows.

The Implementation Strategist at Dutchie manages onboarding and training for new dispensary customers, handling project timelines and customer feedback while collaborating across teams.

The Senior Strategic Finance Analyst will conduct strategic analyses, build financial models, and collaborate with various teams to enhance decision-making processes at Dutchie.

Drive technical direction and architecture across teams for enterprise retail software. Improve platform reliability and performance, scope customer-facing features, mentor engineers, de-risk large work, and embed AI-native practices (LLMs/agents) into engineering workflows.

Partner with Ads sales to provide data-driven prospecting, reporting, and strategic recommendations. Build SQL queries and dashboards, produce monthly/quarterly client narratives, run incrementality/A-B tests, and present insights to brands. Support new business pitches, automate reporting workflows, and collaborate with Sales, Ad Ops, and Product on ad performance and product testing.

Lead the RevOps analytics function: manage an analytics team, own revenue reporting and forecasting, build measurement frameworks, enforce data governance, partner with BI/engineering, analyze funnel and retention metrics, and embed AI/automation to improve revenue predictability and GTM performance.