Jobs at Drift Boston
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Senior Product Manager

Drift
Greater Boston Area
3 days ago
+35
You’ll lead up to three teams, collaborating with one designer, one customer advocate, and three engineers per team to ship customer value daily. You’ll spend a lot of your time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them. You’ll hold the team accountable for building the right thing by setting goals, measuring success, and sharing learnings. You’ll be the main point of contact for internal stakeholders and customers on the parts of the product you own. By the end of your first month at Drift, you’ll be an expert on Drift’s customers and their needs.

Account Manager, Small Medium Business

Drift
Greater Boston Area
5 days ago
+35
As part of the SMB Account Management team you will be selling into to our top accounts within our Ideal Customer Profile (ICP). You will build and implement account plans to deliver maximum revenue potential while ensuring customer ROI. Our Account Management team has grown from strength to strength through team collaboration, dedication to our customers, and a collective desire to learn and grow both professionally and personally.

Manager, Inside Sales - Small Medium Enterprise

Drift
Greater Boston Area
1 week ago
+35
The Sales group here at Drift have a team-first mentality. They take pride in winning and growing as a team. Incredibly collaborative, innately motivated and invested in continuous learn, this team is unlike your normal sales team. They are passionate about putting customers first, which drives a different sort of sale. This team is responsible for growing our small medium client base in a fast paced sales environment and educating prospects on the tenets of Conversational Marketing. 

Account Manager, Small Medium Enterprise

Drift
Greater Boston Area
1 week ago
+35
As part of the SME Account Management team you will be selling into to our top accounts within our Ideal Customer Profile (ICP). You will build and implement account plans to deliver maximum revenue potential while ensuring customer ROI. Our Account Management team has grown from strength to strength through team collaboration, dedication to our customers, and a collective desire to learn and grow both professionally and personally.

Senior Product Manager

Drift
Greater Boston Area
1 week ago
+35
Carolina Lopez-Treviño, Software Engineer, joined August 2017. Carolina built several email features, and is a champion for the email infrastructure. Trevor Rundell, Director of Engineering, joined Feb. 2016. TRun is the go-to guy for anything tech or getting deep on a problem. Maggie Crowley, Staff Product Manager, joined Dec. 2017. Maggie & the team own our bot features and built the interaction flow we use today. Kristin Ackerson Senior Product Designer, joined Dec. 2018. Kristin designs creative and simple solutions for customers who are building Drift bots.

Staff Product Designer

Drift
Greater Boston Area
1 week ago
+35
You’ll own your projects from start to finish, and collaborate with a product managers and engineers along the way to create the best possible product experience for customers. Figuring out how things should work and diving deep into the details doesn’t scare you. Neither does figuring out how to make complex problems simple (and beautiful =P)

VP of Enterprise Sales

Drift
Greater Boston Area
1 week ago
+35
The VP of Enterprise Sales at Drift will be responsible for expanding upon some of the organic momentum we’ve seen in companies with 1,000 employees or more. This senior leader will be responsible building and executing a plan to significantly expand our enterprise sales team in both our Boston and San Francisco locations.

Regional Director, Enterprise Sales

Drift
Greater Boston Area
1 week ago
+35
Drive revenue through new customer acquisition, meeting or exceeding all sales targets and performance metrics. Lead, inspire, manage, and mentor 4-8 experienced sales executives to maximize their individual potential and professional growth as well as ability to function effectively as a team. Build a culture of accountability and urgency by transparently leveraging metrics and reporting to drive the right behaviors. Develop a deep understanding of our product messaging, technology platform, partner ecosystem, and competitive landscape. Cultivate an environment of teamwork, openness, creativity, and continuous improvement. Support and assist sales executives with all aspects of the sales process including client presentations, proposals, contract negotiations, and final close. Develop and maintain accurate forecasts.

Account Executive, Enterprise

Drift
Greater Boston Area
1 week ago
+35
Connect and consult with inbound leads and marketing generated opportunities. Actively prospect new business opportunities. Develop and manage a pipeline of Enterprise prospects/clients. Drive complex deals from initial contact, all the way through to close within a fast paced sales environment.  Prepare and present software demos with prospects and guide them through the buying process.  Leverage sales management tools to track sales activities.

Conversational Email Specialist

Drift
Greater Boston Area
1 week ago
+35
Be at the forefront of helping scale Drift Email. You’ll get exposure to many aspects of making our customers email bots campaigns successful. You’ll help with on-boarding customers and making them successful, become a specialist in conversational email copy, gain deep knowledge in the data science behind and helping the product team validate and scale conversational email.

Senior Machine Learning (ML) Engineer

Drift
Greater Boston Area
1 week ago
+35
Evaluate memory consumption & inference latency of our classifiers. Deploy classifier monitoring services. Create pipelines for reproducible data processing, feature extraction, and model training.

Account Executive, Small Medium Business

Drift
Greater Boston Area
1 week ago
+35
The Small Medium Business Sales group here at Drift have a team-first mentality. They take pride in winning and growing as a team. Incredibly collaborative, innately motivated and invested in continuous learn, this team is unlike your normal sales team. They are passionate about putting customers first, which drives a different sort of sale. This team is responsible for growing our small medium client base in a fast paced sales environment and educating prospects on the tenets of Conversational Marketing. 

Account Executive, Small Medium Enterprise

Drift
Greater Boston Area
1 week ago
+35
The Small Medium Enterprise Sales group here at Drift have a team-first mentality. They take pride in winning and growing as a team. Incredibly collaborative, innately motivated and invested in continuous learning, this team is unlike your normal sales team. They are passionate about putting customers first, which drives a different sort of sale. This team is responsible for growing our mid-tier client base in a fast paced sales environment and educating prospects on the tenets of Conversational Marketing. 

Customer Success Manager (SMB)

Drift
Greater Boston Area
1 week ago
+35
Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future. Experience an in-depth product training, including learning how to use the product for your own business. Have 1:1 meetings with your direct manager and meet with other key players. Shadow colleagues, learn best practices for what make Drift Customers successful. Deliver customer on-boarding calls and build strategic business plans for customers. Be fully responsible for your very own portfolio of customers and running calls independently!

Head of Revenue Enablement

Drift
Greater Boston Area
1 week ago
+35
Revenue Enablement at Drift is a vital function with the key goal of ensuring our go to market teams have the training, practice, and process required to be consistently excellent in every customer interaction. This position is responsible for leading the enablement initiatives within the Sales and Customer Success organizations. You will lead a team of enablement professionals and work closely with the leadership teams within each functional role to execute the go to market strategies within those departments.

Manager, Account Management

Drift
Greater Boston Area
1 week ago
+35
Coach team to achieve and exceed monthly, quarterly, and annual revenue targets. Guide team on best practices for activity, pipelines, forecasts, and closed-deals to ensure quota attainment. Manage the sales funnel from lead to close and create metrics to improve performance. Act as a role model and leader within the sales organization. Motivate, manage, coach and scale a team of Account Managers. Drive consistency with lead follow-up, high activity standards, and pipeline management. Participate in hiring and interviewing process, as well as training and ramp-up of new team members. Ability to work in a fast paced selling environment and drive high velocity performance. Exemplify extreme ownership and accountability over your role. Analyze metrics and performance of team to identify areas for coaching.

Partner Success Manager

Drift
Greater Boston Area
1 week ago
+35
Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future. Experience an in-depth product training, including learning how to use the product for your own business. Have 1:1 meetings with your direct manager and meet with other key players. Shadow colleagues, learn best practices for what make Drift Partners and Customers successful. Deliver customer on-boarding calls and build strategic business plans for partners and their customers. Be fully responsible for your very own portfolio of partners and running calls independently!

Senior Software Engineer: Chatbot Authoring Tools (Backend or Full Stack)

Drift
Greater Boston Area
1 week ago
+35
Be granted freedom, authority, and responsibility to make our customers successful. Work with a wide range of systems, processes and technologies and own problems from end-to-end. Uphold our Drift Leadership Principles and be the teammate you want to work with. Write software with outcomes in mind among the many codebases and processes you will encounter. Collaborate across the organization with other teams within engineering, sales, operations, and customer success.

Senior Software Engineer (Frontend, Backend, or Full Stack)

Drift
Greater Boston Area
1 week ago
+35
Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing. Uphold our Drift Leadership Principles and be the teammate you want to work with.

Strategic Account Manager, Enterprise

Drift
Greater Boston Area
1 week ago
+35
Renew/expand the contracts of our largest enterprise-grade customers through great relationship building and value-add throughout their lifecycle with us. Uncover upsell opportunities within different geographies/business units, additional sales seats, and new products in 2019. Clearly define and review the success criteria with your customer to ensure they’re performing as expected on a regular basis. Work with Customer Success to package and deliver. Prepare and present demos of “future state” opportunities for our customers - show them what they could be doing with a next-level implementation of Drift. Leverage sales management tools to track sales activities. Sell to key decision makers within organizations that range from 1,000-10,000 employees. You must establish strong partnerships with procurement teams, legal teams, and security teams in addition to the primary decision makers in sales and marketing. Identify customers at risk and provide the support necessary in partnership with our Customer Success team to retain and make them successful. Work closely with your Customer Success rep to ensure all onboarding and success criteria are being met.

Senior Front End Engineer

Drift
Greater Boston Area
1 week ago
Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing. Uphold our Drift Leadership Principles and be the teammate you want to work with.

Senior Product Designer

Drift
Greater Boston Area
1 week ago
Kristin Ackerson Senior Product Designer, joined Dec. 2018. Kristin designs creative and simple solutions for customers who are building Drift bots. Carolina Lopez-Treviño, Software Engineer, joined August 2017. Carolina built several email features, and is a champion for the email infrastructure. Tim O’Brien, Director of Product Design, joined September 2018. Tim helps ensure design is consistent and delightful across all product teams. Maggie Crowley, Director of Product Management, joined Dec. 2017. Maggie & the team own our bot features and built the interaction flow we use today. Freja Mickos, Associate UX Researcher, joined June 2018. Freja runs usability tests with our customers every two weeks, making it easy for you to get customer feedback.

Partner Marketer

Drift
Greater Boston Area
1 week ago
You’ll design, write, and create content and training from start to finish. Outlining and filming video content, online training classes, building certification courses, building co-marketing campaigns, writing customer stories, creating materials such as slides and sourcing customers examples designed for partners. Just as important, you’ll also work closely with partners and their customers to develop feedback loops for improving the customer experience delivered by partners.

Manager, Inside Sales Small Medium Business

Drift
Greater Boston Area
1 week ago
Coach team to achieve and exceed monthly, quarterly, and annual revenue targets. Guide team on best practices for activity, pipelines, forecasts, and closed-deals to ensure quota attainment. Manage the sales funnel from lead to close and create metrics to improve performance. Act as a role model and leader within the sales organization. Motivate, manage, coach and scale a team of Conversational Sales Advisors. Drive consistency with lead follow-up, high activity standards, and pipeline management. Participate in hiring and interviewing process, as well as training and ramp-up of new team members. Ability to work in a fast paced selling environment and drive high velocity performance. Exemplify extreme ownership and accountability over your role. Analyze metrics and performance of team to identify areas for coaching.

Head of Business Technology

Drift
Greater Boston Area
1 week ago
We are looking for a head of business systems to come join Drift and help us build a world class, centralized operations team. Normally systems, operations, and data are siloed within different divisions. This can lead to a bad experience for customers and makes it significantly more difficult to analyze and run our business. We’ve decided to do things [differently](https://video.drift.com/v/abXhMSS1Cfo/) and we need a team player to help us continue to execute on our vision. Success in this position requires a keen understanding of how to integrate systems as well as how to capture, store, move, and surface data through a variety of channels. You should enjoy becoming a subject matter expert in multiple areas and building a clean and well-organized database. You should enjoy the excitement of working and collaborating with many stakeholders in a constantly evolving and growing environment.If you are passionate about building a next generation operations team that optimizes for the customer, we would like to talk to you.

Customer Solutions Specialist

Drift
Greater Boston Area
1 week ago
Partner directly with our Drift customers, designing system integration and data flow strategies based on their Sales & Marketing tech stack. Work seamlessly with the Customer Success team to ensure the technical needs of customers are met during onboarding in line with their goals and KPIs. Develop a solid understanding of your customers’ marketing and sales tech stacks, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution. Partner closely with the platform development team in leveraging our API to solve customer problems. Work closely with the product and engineering team to influence new product features and capabilities based on customer feedback. Contribute to developing process and practices for future Customer Solution Specialists.

Account Executive, Siftrock

Drift
Greater Boston Area
1 week ago
As an Siftrock Conversational Sales Advisor, you will identify, source and close ideal customer prospects in the Mid-Market, SME, and Enterprise space. Using strong conversational selling skills, you will hunt self-sourced leads for your pipeline, while also partnering closely with cross-functional stakeholders to achieve team goals.