Jobs at Drift Boston
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Customer Success Manager

Drift
Greater Boston Area
6 hours ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Midmarket Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Senior Diversity Recruiting Sourcer

Drift
Greater Boston Area
14 hours ago
+35
Drift is looking for a Senior Diversity Recruiting Sourcer to join our growing Recruitment team. At Drift, we care about Diversity and it is part of our core values as a company. We aim to have a diversified candidate pool for every position. This Senior Diversity Recruiting Sourcer will be working closely with our Recruiters and Managers to develop creative strategies to find the best diverse talent globally. This individual will be responsible for acquiring diverse talent to the Recruitment team, working closely with diversity networks, and advocating for underrepresented groups in the Recruitment process. At Drift, we aim to be the new face of Corporate America and this individual will be a key asset in achieving that goal. If you want to make a difference, this role is for you!

Customer Success Manager, Drift Email

Drift
Greater Boston Area
22 hours ago
+35
We are looking for an Associate Customer Success Manager to join the Drift Email team to onboard and support small accounts on the core Reply Management app. You would be responsible for training new customers, managing support tickets, and having conversations around app usage, strategy, and account health. You would work closely with the Email CS, Sales, and Product teams and would be a key player in helping to evolve and implement the larger Email Customer Success strategy.

Application Security Engineer

Drift
Greater Boston Area
3 days ago
+35
Drift is seeking an Application Security Engineer to help design, build, deploy and maintain secure products. We are ingraining security into the core of how we build our product from inception and design to deployment in the cloud and are seeking the right individual to. This high visibility role will work closely with Product and Engineering teams performing core application security practices like threat modeling, design review, secure code reviews, and security testing while continuously improving our SDLC.

Sales Engineer

Drift
Greater Boston Area
4 days ago
+35
As a Mid-Market Sales Engineer, you’ll be leading the technical discussion with our key prospects to make sure there’s nothing stopping them from getting the most out of Drift and Conversational Marketing. We are passionate about putting customers first. You’ll be an integral part of the Sales team, working with both Pre and Post-Sales to ensure technical fit and create innovative solutions for our customers.  Your attention to detail focused on the customer needs will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback.

Head of Enterprise Product Management

Drift
Greater Boston Area
4 days ago
+35
About Drift   Drift is the Conversational Marketing platform that combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms -- not days later. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Our mission is to use conversations to make business buying

Director, Enterprise Product Design

Drift
Greater Boston Area
4 days ago
+35
About Drift   Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations

Manager, Customer Onboarding Services

Drift
Greater Boston Area
4 days ago
+35
As a Manager of Onboarding Services you will manage our Onboarding team and be responsible for interviewing, hiring, evaluating, training, coaching and leading a team of new and established Onboarding Specialists.  You will also be responsible for partnering across teams to fully deploy and operationalize onboarding services in support of customer health and customer retention. 

Alliances Manager

Drift
Greater Boston Area
4 days ago
+35
Influenced revenue from our Strategic Alliances. Tactics for success in this initiative involve coordinating co-selling with alliance partner’s sales & customer success teams, co-marketing initiatives, enablement activities (internal & external), and corresponding reporting of results and insights. Working cross-functionally with Drift’s Marketing, Sales, Product, Partner and Customer Success teams to facilitate an engine for creating new integrations and optimizing adoption of existing ones. Ownership of HYPERGROWTH sponsorships for our three conferences. Coordinating & growing our ecosystem of integration partners on the Drift Developer Platform. Travel of approximately 1x/month is expected for this role. Some months may include additional travel to show up onsite to specific partner offices. You will report directly to Drift’s Sr. Director of Partnerships.

Account Executive, Enterprise

Drift
Remote
5 days ago
+35
Drive revenue by meeting and/or exceeding sales quota on a monthly, quarterly and annual basis. Develop and execute sales strategy with equal emphasis on net-new accounts and expansion of existing accounts. Represent Conversational Marketing and Sales Software relative to the competition. Forecast and report sales activity and metrics. Develop comprehensive understanding of clients’ key business drivers. Partner with Solution Architect team to deliver solutions for our clients and close new business. Create high impact presentations designed to highlight additional value to clients. Manage multiple buying contacts within prospective clients and formulation highly impactful organization-wide recommendations. Formulate and present formal proposals.

Account Manager

Drift
Greater Boston Area
5 days ago
+35
As part of the SME Account Management team you will be selling into to our top accounts within our Ideal Customer Profile (ICP). You will build and implement account plans to deliver maximum revenue potential while ensuring customer ROI. Our Account Management team has grown from strength to strength through team collaboration, dedication to our customers, and a collective desire to learn and grow both professionally and personally.

Professional Services Manager, Enterprise

Drift
Greater Boston Area
5 days ago
+35
Support the onboarding of new Drift customers to deploy their Conversational Marketing strategy including configuration, training, go-live support, and optimization. Partner closely with our Customer Success Managers to solidify and execute client deployment strategy based on customer goals and KPIs. Monitor new client performance and address any open issues to ensure timely resolution and great customer experience. Work directly with customers and partners to create and optimize Drift chat workflows for customers with a paid professional services package. Partner with customers and Customer Success Managers to understand the language they use to market and sell their product, and adopt and evolve this messaging for use in Drift chat workflows.

Staff Software Engineer (Frontend, Backend, or Full Stack)

Drift
Greater Boston Area
6 days ago
+35
We look for engineers who are passionate and ready to tackle some of the most meaningful problems in the industry—from building adaptive AI for bot-supported conversations, to designing next generation chat experiences, to bridging the gap between old and new ways to buy. You may be involved in creating infrastructure that processes billions of messages a minute to extracting buyer intent and priority for conversations. You could also build tools to trace and visualize any message ever sent so our customers can zero in on giving the best buying experience. 

Sales Development Representative

Drift
Greater Boston Area
6 days ago
+35
As a Business Development Representative (BDR), you will use a combination of phone, email, social media, Drift and direct mail to help build our sales pipeline by connecting with prospective customers, understanding their unique needs, and identifying the best way to position Drift. You’ll have the opportunity to master your sales skills in an environment that fosters continuous learning and growth.

Customer Success Manager, Enterprise

Drift
Greater Boston Area
6 days ago
+35
We put the customer at the center of everything we do, and everyone who works at Drift has a part in driving customer success. The goal of the Enterprise Customer Success Team is to ensure our largest and most complex customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want. In addition, you will provide strategic guidance to your small portfolio of customers to ensure they are optimizing Drift well beyond their initial implementation. You will be the “air traffic controller” for your customer base, closely collaborating with the Account Management and Product teams to ensure your customer base is successful and growing. All this while building strong relationships with your day-to-day and executive contacts within your customer base, positioning yourself and Drift as trusted advisors to the customer’s conversational marketing strategy. 

Senior Manager, Renewal Manager

Drift
Greater Boston Area
6 days ago
+35
The Renewal Manager is responsible for driving each stage of the renewal process from strategy development to contract signature, across both SMB and SME. This individual will work alongside Sales and Customer Success to maximize the opportunity within our account base. They will also work cross-functionally with Product, Operations and Finance to find ways to streamline the overall renewal process and strategy of the business. The Renewal Manager will be expected to identify key trends related to retention rates, contract length, expansion etc. by product, industry and team to help the business improve retention rates and address risk areas.

Head of Customer Lifecycle Marketing

Drift
Greater Boston Area
1 week ago
+35
As the Head of Customer Marketing you will build the customer marketing strategy at Drift. You will work closely with Sales and Customer Success to understand our customer pipeline and make recommendations around how we can improve our customer experience with marketing to increase our customer engagement, retention and progression from purchase to advocacy. In addition to defining the customer marketing strategy you will have the opportunity to build the customer marketing team that through program execution helps to build trust with our customers. Beyond customer advocates and stories, your program will involve helping customers connect with customers to build a loyal community around Drift. You will help our customers do the best work of their lives resulting in their business success as well as helping us increase the awareness of our differentiated messaging, product usage and resulting case studies and stories. You should be an excellent relationship builder and proven marketing leader driven by the opportunity to build a high impact team that loves connecting customers with companies to help everyone reach success. 

Renewal Specialist

Drift
Remote
1 week ago
+35
About Drift   Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations

Customer Onboarding Manager

Drift
Greater Boston Area
1 week ago
+35
Contribute to developing and deploying onboarding process and content changes to the Customer team. Influence internal behavior cross-functionally to get buy-in for onboarding initiatives. Serve as a mentor and coach for Onboarding Specialists. Support the onboarding of new Drift customers to deploy their Conversational Marketing strategy including configuration, training, go-live support, and optimization. Partner closely with our Customer Success Managers and Account Managers to solidify and execute client deployment strategy based on customer goals and KPIs. Lead client onboarding tasks including configuration and training, based on Conversational Marketing best practices.  Develop a solid understanding of your customer’s marketing and sales tech stack, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution.

Junior Associate Corporate Counsel

Drift
Greater Boston Area
1 week ago
+35
You will be strongly customer centric and passionate about making a difference in your role. You will be a self-starter, self-motivated, able to think independently and at the same time want to continue to learn and develop your skill set. You will be a thinker and problem solver. You will be a team player, able to work across different departments and different management levels and focussed on solving business and legal problems.

Staff/ Senior Product Designer

Drift
Greater Boston Area
1 week ago
Own the design process for one team, collaborating with one product manager, one customer advocate, and three engineers to ship customer value. Spend time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them. Contribute new controls or design improvements to our design system (Tide) to help ensure consistency across products. Collaborate with our researcher to validate solutions to customer problems with usability tests.

Conversation Design Lead

Drift
Greater Boston Area
1 week ago
We’re looking for someone with experience in conversation optimization and design and is able to reference a portfolio of their work. This individual will leverage their understanding of human language and communication to architect seamless chat experiences for Drift Automation customers while continuously coaching a team of designers on best practices. They may come from a variety of backgrounds; Communications with a focus on design, UX design with a passion for linguistics, or even a copywriting background fueled by experience with dialogue managers.

Account Executive

Drift
Greater Boston Area
25 minutes ago
The Small Medium Enterprise Sales group here at Drift have a team-first mentality. They take pride in winning and growing as a team. Incredibly collaborative, innately motivated and invested in continuous learning, this team is unlike your normal sales team. They are passionate about putting customers first, which drives a different sort of sale. This team is responsible for growing our mid-tier client base in a fast paced sales environment and educating prospects on the tenets of Conversational Marketing.