Jobs at Drift
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Field and Executive Marketing Manager

Drift
Greater Boston Area
33 minutes ago
Develop marketing programs focused on mid-market and enterprise B2B marketers. Execute on account-based marketing initiatives across email, event and digital channels to achieve Enterprise business goals. Align with the BDR manager and Enterprise BDRs to educate and enable the team on new marketing programs. Work closely with Product, Brand, Events and Sales teams as a primary point of contact for all Enterprise Marketer-focused content and campaigns.

Customer Success Manager (Siftrock)

Drift
Greater Boston Area
12 hours ago
We are looking for an entrepreneurial minded CSM to service our customers of Siftrock, a Drift product providing email reply management for marketing automation. We’re looking for someone who will not only service and develop the onboarding strategy for these customers, but who can help us in growing the overall SIftrock go-to-marketing strategy and shaping the long term success plan for our customers. 

Recruiter

Drift
Greater Boston Area
17 hours ago
Get a feel for the culture and understand the type of employees we hire. Build relationships with employees and stakeholders at Drift. Meet with all Stakeholders to understand requirements for each role you're hiring. Start to kick off sourcing and build a pipeline for all job reqs (personal emails, Linkedin messages and other tools you want to explore). Start navigating your way around Greenhouse and all systems used here. Work with your stakeholders and recruiting team to define your Drift pitch for candidate’s conversations.

Account Executive, Small Medium Business

Drift
Greater Boston Area
1 day ago
The Small Medium Business Sales group here at Drift have a team-first mentality. They take pride in winning and growing as a team. Incredibly collaborative, innately motivated and invested in continuous learn, this team is unlike your normal sales team. They are passionate about putting customers first, which drives a different sort of sale. This team is responsible for growing our small medium client base in a fast paced sales environment and educating prospects on the tenets of Conversational Marketing. 

Product Designer

Drift
Greater Boston Area
4 days ago
Kristin Ackerson Senior Product Designer, joined Dec. 2018. Kristin designs creative and simple solutions for customers who are building Drift bots. Carolina Lopez-Treviño, Software Engineer, joined August 2017. Carolina built several email features, and is a champion for the email infrastructure. Tim O’Brien, Director of Product Design, joined September 2018. Tim helps ensure design is consistent and delightful across all product teams. Maggie Crowley, Staff Product Manager, joined Dec. 2017. Maggie & the team own our bot features and built the interaction flow we use today. Freja Mickos, Associate UX Researcher, joined June 2018. Freja runs usability tests with our customers every two weeks, making it easy for you to get customer feedback.

Technical Writer

Drift
Greater Boston Area
4 days ago
At Drift we are customer-centric to our core. Fun fact, our logo is a group of people surrounding a customer. We believe in doing things that don’t scale and strive to provide an out of this world customer experience in SaaS. The goal of the Customer Advocate Team is to be the voice of our customers and drive change. As an education specialist, you will be focused on learning the customer’s voice - what questions they have and how they best learn

Senior Content Marketing Manager

Drift
Greater Boston Area
5 days ago
This role sits on the Drift marketing team and reports to our VP of Content and Community. You'll work alongside other marketers and product managers to create content and training for marketing and sales executives. You’ll design, write, and create content from start to finish, including outlining video content, performing in front of the camera, writing stories, and creating course materials such as slides and examples.

Customer Success Operations Manager

Drift
Greater Boston Area
5 days ago
Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals. Data deep dives and helping identify key strategic insights to improve our business. Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level. Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal on-boarding process, and identify up-sell opportunities. Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers.

Senior Software Engineer: Chatbot Authoring Tools (Backend or Full Stack)

Drift
Greater Boston Area
5 days ago
Be granted freedom, authority, and responsibility to make our customers successful. Work with a wide range of systems, processes and technologies and own problems from end-to-end. Uphold our Drift Leadership Principles and be the teammate you want to work with. Write software with outcomes in mind among the many codebases and processes you will encounter. Collaborate across the organization with other teams within engineering, sales, operations, and customer success.

NLP Engineer

Drift
Greater Boston Area
5 days ago
Join a small team creating a proprietary NLU stack from the ground up! Be granted freedom, authority, and responsibility to make our customers successful. Work with a wide range of systems, processes and technologies and own problems from end-to-end. Uphold our Drift Leadership Principles and be the teammate you want to work with. Collaborate across the organization with other teams within engineering, sales, operations, and customer success.

Customer Success Manager

Drift
Greater Boston Area
5 days ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Front End Engineer

Drift
Greater Boston Area
5 days ago
Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing. Uphold our Drift Leadership Principles and be the teammate you want to work with.

Account Executive, Siftrock

Drift
Greater Boston Area
5 days ago
As an Siftrock Conversational Sales Advisor, you will identify, source and close ideal customer prospects in the Mid-Market, SME, and Enterprise space. Using strong conversational selling skills, you will hunt self-sourced leads for your pipeline, while also partnering closely with cross-functional stakeholders to achieve team goals.

Account Manager

Drift
Greater Boston Area
5 days ago
The Drift Account Manager will focus on maintaining a defined portfolio of customer accounts. Responsibilities include a regular review cadence with each customer to talk through product performance, enhancement opportunities, recommended changes to playbooks, etc. You will also be responsible for retaining and expanding existing product installations to achieve your monthly sales quota. As a seasoned sales professional, it is critical that candidates be self-motivated and completely customer-centric.

Customer Advocate - Entry Level

Drift
Greater Boston Area
5 days ago
Juggling multiple customer conversations while maintaining five star customer service standards. Owning technical issues on behalf of the customer with your assigned product team. This includes identifying, replicating, and escalating issues to drive a successful resolution for customers. Create and maintain customer facing documentation that guide and assist customers with Drift product. Create and hold internal trainings and external documentation for product launches. Using all of the above to represent our customers and advocate for changes in the product.

DevOps Engineer

Drift
Greater Boston Area
5 days ago
You often collaborate with senior engineers and business leaders across organizations and disciplines. You have an academic background in Computer Science or a related field. You have at least 1+ years of experience as a software engineer, systems engineer, or DBA/ops engineer. 

Mobile Software Engineer (Android/iOS)

Drift
Greater Boston Area
5 days ago
Passionate about mobile development and ready to jump anywhere it takes to solve problems and delight customers. If you have experience programming for iOS (Objective-C or Swift) or Android (Java or Kotlin). Take pride in creating results quickly by breaking projects down. We execute on small pieces to generate visible results. Enjoy working with a diverse group of people with different expertise to help expand our app's reach. Can stitch together many different services and processes together even if you have not worked with them before. Can put yourself in the shoes of our customers to unite design & code and craft fantastic experiences. Uphold quality standards in engineering, security, and design, always searching for new, better ways to get things done. Value ego free code reviews.

Senior Product Manager

Drift
Greater Boston Area
5 days ago
You’ll lead up to three teams, collaborating with one designer, one customer advocate, and three engineers per team to ship customer value daily. You’ll spend a lot of your time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them. You’ll hold the team accountable for building the right thing by setting goals, measuring success, and sharing learnings. You’ll be the main point of contact for internal stakeholders and customers on the parts of the product you own. By the end of your first month at Drift, you’ll be an expert on Drift’s customers and their needs.

Senior Software Engineer (Frontend, Backend, or Full Stack)

Drift
Greater Boston Area
5 days ago
Steer the success of our product in our broad culture of autonomy. You have the authority and responsibility to make things happen! Become fluent in a wide range of systems, processes and technologies. Your team will own problems from end-to-end. Create new relationships across the organization in sales, customer success, marketing. Uphold our Drift Leadership Principles and be the teammate you want to work with.

Marketing Manager, Demand Generation

Drift
Greater Boston Area
6 days ago
Drift has an exciting opportunity for a full stack marketer who wants to push their career to the next level working on new products we’re bringing to market that are changing the face of sales and marketing today. This is a wildly unique opportunity to work on a start up inside of a hypergrowth scale up at one of today’s most exciting companies. Other companies will force you to specialize your skill set, this role won’t make you do that and will give you full reign to run a full stack marketing program from the ground up. 

IT Intern

Drift
Greater Boston Area
6 days ago
Support the drift community in printing, conference room AV, walk-up service requests. Provision, deploy and reclaim computing equipment to end users on a timely basis. Accurately record and update incidents within Slack in a timely manner. Assist in developing and documenting new procedures as well as suggest process improvements. Respond to and update IT incidents promptly. Perform other duties as assigned by the IT Manager / IT Administrator.

Product Marketing Manager

Drift
Greater Boston Area
6 days ago
About Drift Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just two years in the market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the

PR Intern (fall semester)

Drift
Greater Boston Area
6 days ago
About Drift Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based

Customer Support Manager

Drift
Greater Boston Area
6 days ago
An outstanding opportunity to join one of the fastest growing technology companies in Boston to lead our Customer Advocate (CA) Team. The CA team is one of the most important groups in Drift as it is on the frontline providing support to our most important asset, our Customers. You will lead a group of 10 CA Advocates, coaching them delivering a best in class experience with our customers, advocating for the customer within Drift, developing the CA teams’ skillset and helping us refine our processes to deliver best-in-class support.

Account Executive, Enterprise

Drift
Greater Boston Area
1 week ago
Connect and consult with inbound leads and marketing generated opportunities. Actively prospect new business opportunities. Develop and manage a pipeline of Enterprise prospects/clients. Drive complex deals from initial contact, all the way through to close within a fast paced sales environment.  Prepare and present software demos with prospects and guide them through the buying process.  Leverage sales management tools to track sales activities.

Product Education Marketer

Drift
Greater Boston Area
1 week ago
This role sits on the Drift marketing team and reports to our VP of Content and Community. You'll work alongside other marketers and product managers to create content and training for Drift chat, video, and email products. We ship new products and features every month. You will need to learn new things quickly and ship new content every week. You’ll design, write, and create content and training from start to finish. Outlining and filming video content, online training classes, building certification courses, writing customer stories, creating materials such as slides and sourcing customers examples.

Account Executive, Small Medium Enterprise

Drift
Greater Boston Area
1 week ago
The Small Medium Enterprise Sales group here at Drift have a team-first mentality. They take pride in winning and growing as a team. Incredibly collaborative, innately motivated and invested in continuous learn, this team is unlike your normal sales team. They are passionate about putting customers first, which drives a different sort of sale. This team is responsible for growing our mid-tier client base in a fast paced sales environment and educating prospects on the tenets of Conversational Marketing.