DISA Global Solutions Benefits Overview

Manage a portfolio of key clients as their primary liaison, building long-term partnerships, delivering proactive support, leading business reviews, resolving escalations, and identifying upsell and cross-sell opportunities. The role requires understanding client goals and workflows, coordinating internal stakeholders, tracking account performance and revenue, maintaining Salesforce records, and meeting account growth targets. Occasional travel of up to 5% may be required.

The Business Systems Analyst gathers and documents business, functional, and system requirements; analyzes workflows and systems; recommends process improvements; and supports solution design, Agile development, testing, implementation, and system enhancements. The role collaborates with stakeholders, Product Owners, and technical teams, creates user stories and acceptance criteria, supports UAT, coordinates issue resolution, and assists with change management and implementation activities. Regular travel of approximately 5% is required.

Leads complex client-facing integrations between background screening platforms and ATS, HR technology, recruiting technology, and HRIS systems. Manages project scope, requirements, timelines, governance, risks, resources, testing, deployment, stabilization, and closure. Translates business needs into technical requirements, coordinates cross-functional teams, communicates with enterprise clients, and drives continuous improvement and standardized delivery practices.