Jobs at Designer Brands

Provides customer and retailer support across phone, email, CRM, warranties, returns, replacements, shipment claims, and issue resolution. Processes wholesale, demo, and retail orders; manages account applications, credits, discounts, payment terms, revisions, and product updates using NetSuite and NuORDER. Builds relationships with sales partners and retailers while supporting office administration, shipping, and cross-functional business needs.

Lead end-to-end athletic footwear development from concept through production. Collaborate with product management, design, engineering, sourcing, costing, and global manufacturing teams to deliver products meeting performance, fit, quality, cost, margin, and timeline goals. Evaluate footwear construction, materials, molds, patterns, grading, prototypes, testing, and manufacturing processes. Maintain tech packs, BOMs, and product data in PLM systems while driving commercialization, risk mitigation, cost analysis, quality improvements, and cross-functional decision-making.