Jobs at CVS Health

Leads analytics engineering teams developing scalable software, data, and machine learning systems on Google Cloud. Oversees distributed systems, real-time streaming, AI/ML integrations, architecture, performance, delivery, risk, and engineering operations. Recruits and mentors engineers and managers, establishes performance goals, guides prioritization, collaborates across technical and business teams, and advances data and AI capabilities supporting healthcare outcomes.

Leads business operations and strategy for CVS Media Exchange, overseeing operating models, governance, OKRs, executive reporting, process optimization, automation, budgets, vendors, and cross-functional execution. Builds and develops a high-performing operations organization while partnering with Product, Marketing, Business Systems, Strategy, and enterprise teams to support scalable growth, profitability, and organizational effectiveness.

Leads two or more software engineering teams developing conversational AI solutions, including voice and text chatbots. Responsibilities include mentoring engineers, managing the software development lifecycle, guiding architecture and solution design, participating in Agile Scrum activities, reviewing code, hiring talent, managing stakeholders, and ensuring secure, scalable engineering practices. The role requires extensive cloud software development, modern programming languages, APIs, microservices, and conversational AI experience.

Leads multiple software engineering teams developing voice and text chatbot solutions. Responsibilities include mentoring engineers, managing Agile Scrum activities, contributing to architecture and design, reviewing code, overseeing the full software development lifecycle, hiring and evaluating talent, managing stakeholders, and ensuring secure, scalable, high-quality software delivery in cloud environments.

The Senior Manager, Sales Operations & Analytics oversees sales processes, drives operational effectiveness, and provides performance insights to enhance sales productivity and decision-making.

The Strategic Account Manager leads digital media campaigns, manages client and supplier relationships, and drives strategic planning, execution, and performance analysis to enhance business growth and achieve advertising goals.

Serves as the IAM compliance subject matter expert, developing governance frameworks, assessing access-control compliance, guiding remediation, and supporting application teams. Maintains compliance data, reporting, documentation, and support materials while promoting IAM best practices and regulatory adherence. Collaborates with security, infrastructure, and application teams to operationalize policies, manage risks, and improve IAM solutions across cloud and enterprise environments.

Leads digital engineering for the Health100 platform, overseeing identity, account management, payments, solutions engineering, AI solutions, architecture, reliability, and enterprise integrations. Partners with Product to shape roadmaps, drives rapid and secure delivery, manages large global engineering teams, establishes operational metrics and reliability practices, and advances cloud-native, scalable, transaction-based systems. The role also guides Generative AI and agentic capabilities in a regulated healthcare environment.

Design and evolve scalable test frameworks, automation libraries, developer tooling, and quality strategies. Build reusable testing utilities, harnesses, mocks, stubs, and data solutions across APIs, backend services, and full-stack systems. Develop specialized validation for conversational AI across voice and chat, integrate automated checks into CI/CD, investigate defects, influence architecture, and mentor engineers on quality practices.

Analyzes digital experiences and partners with product teams to define success metrics, measurement approaches, and optimization strategies. Collaborates across UX, customer experience, IT, site optimization, marketing, and merchandising. Uses digital analytics tools, quantitative analysis, dashboards, and SQL to generate insights, manage multiple projects, solve problems, and improve customer and patient experiences.

Leads market intelligence and corporate strategy workstreams, directing market research, competitive analysis, and project planning to identify growth opportunities and evaluate M&A and partnerships. Synthesizes qualitative and quantitative insights into executive-ready recommendations, business cases, presentations, and competitive intelligence. Builds senior stakeholder alignment, manages complex analytical workstreams, uses AI-enabled research tools, and coaches junior colleagues.

Leads category growth strategies for CVS Media Exchange by connecting supplier objectives with CVS priorities. Develops consumer and market insights, sales narratives, commercialization opportunities, and multi-supplier campaigns. Partners across merchandising, marketing, analytics, loyalty, sales, and partner management to drive revenue and supplier investment. Leads cross-functional initiatives, business cases, innovation programs, and go-to-market planning while shaping CMX thought leadership and scalable marketing capabilities.

Leads technology product management for multiple Pharmacy Services product lines, defining product vision, strategy, roadmaps, investment priorities, and performance objectives. Oversees product launches, cross-functional alignment, stakeholder engagement, product operations, and delivery outcomes. Builds and develops a high-performing product management organization, champions agile practices, and drives customer-centric, data-informed decision-making across a complex healthcare technology environment.

Lead cloud and data platform engineering for analytics and AI: implement DevSecOps CI/CD pipelines, automate infrastructure with IaC, manage Snowflake data warehouse and ingestion, oversee cloud cost reporting and FinOps, and evaluate/operate emerging AI/LLM capabilities and governance. Act as senior individual contributor collaborating with security, finance, and engineering teams to optimize performance, security, and cost.

Lead technical strategy for a 50–150+ engineer organization, establish architecture and engineering standards, drive delivery, and partner with executives on technology investments. Embed production-grade generative AI, LLMs, agentic workflows, and ML automation into engineering. Own AI platforms, distributed systems, cloud-native backend architecture, modernization initiatives, microservices migrations, and engineering transformation while ensuring scalable, reliable outcomes.

Monitors real-time and near-term contact center workloads, forecasts, staffing, schedules, service levels, and occupancy across multiple queues. Adjusts resources, validates agent skill profiles, coordinates training and other non-production activities, and communicates service-impacting events and contingency plans. Partners with resource planning, operations, vendor management, and other stakeholders to analyze performance, identify capacity needs, and recommend corrective actions.

Leads SAP Billing and Finance application delivery and production support, including ECC-to-S/4HANA migration, SAP SD and FI/CO integration, software lifecycle oversight, production reliability, controls, compliance, and vendor management. Manages technical and functional teams, sets application roadmaps and priorities, oversees solution design and deployment, and partners with finance, audit, security, architecture, and business stakeholders. Develops team capability while promoting automation, maintainability, and effective use of AI tools.

Develops and implements healthcare quality improvement programs aligned with HEDIS, CAHPS, regulatory, and accreditation standards. Analyzes clinical workflows and organizational performance, establishes outcome measures, coordinates POSC workgroups, facilitates stakeholder collaboration, and recommends evidence-based interventions to improve patient outcomes, safety, member and provider experience, and health equity. Provides training and education while supporting policies, research utilization, and continuous performance improvement.

Develops and implements healthcare quality improvement programs, analyzes organizational performance, and tracks clinical and outcome measures against HEDIS, CAHPS, regulatory, and accreditation standards. Coordinates POSC workgroups, facilitates stakeholder collaboration, develops policies and procedures, recommends evidence-based interventions, and provides education on quality performance. Supports patient safety, health equity, provider performance, and improved care outcomes through data analysis, research utilization, and continuous performance improvement.

Owns 837 encounter-data file transmissions to state agencies, manages state response files, verifies transaction completeness and accuracy, and resolves errors to meet state requirements. The role requires experience with medical claims, Medicare or Medicaid, FTP and data-transfer software, and data management. Preferred qualifications include Microsoft Access, analytical discrepancy resolution, and working knowledge of 837 claims files.