Jobs at CVS Health

Supports the evolution and scaling of CVS Health’s Pharmacy Centers of Excellence model. Responsibilities include process improvement, workflow optimization, Power Platform automation, reporting, operational tracking, change management, training support, and cross-functional coordination. The role identifies operational barriers, improves scalability and efficiency, and develops tools that enhance colleague and patient experiences.

Leads analytics and measurement strategies for digital products, customer experiences, clinical interventions, and pharmacy workflows. Translates business questions into KPIs, analytical plans, reporting solutions, and recommendations. Performs opportunity sizing, segmentation, journey analysis, data quality evaluation, revenue forecasting, and value tracking. Partners with product, data engineering, technology, and commercialization teams while communicating insights to senior stakeholders and improving automation and analytics practices.

Owns the digital web product roadmap for Aetna’s Medicare business, leading Scrum teams and prioritizing cross-functional requests. Responsibilities include defining requirements, managing backlogs, launching websites and product updates, coordinating stakeholders, ensuring compliance, and analyzing post-launch performance. The role requires Agile product ownership, digital experience expertise, collaboration across matrixed teams, and familiarity with Adobe Experience Manager, Target, and Customer Journey Analytics.

Owns strategy, roadmap, backlog, and delivery for Aetna Medicare public website experiences. Leads cross-functional collaboration across UX, engineering, compliance, legal, and analytics; defines requirements, manages risks and dependencies, supports technical releases, and drives continuous optimization. Uses customer research, analytics, experimentation, A/B testing, and competitive insights to improve engagement, lead quality, conversion, compliance, and user experience within Adobe-based marketing technology platforms.

Develops advanced analytics and AI-driven solutions for CVS Health’s commercial product strategy. Translates healthcare and customer data into insights supporting product design, pricing, go-to-market execution, and performance optimization. Partners with Product, Sales, Actuarial, Marketing, and Underwriting leaders to identify high-value opportunities and deliver measurable financial outcomes. The role also involves stakeholder influence, experimentation, forecasting, product lifecycle support, and mentoring junior data scientists.

Manages copywriting, copyediting, and quality review for Medicare and Commercial health insurance communications. Ensures materials meet voice, tone, plain-language, brand, legal, compliance, accuracy, and readability standards. Collaborates with business partners and subject matter experts, validates facts and disclaimers, supports member-experience initiatives, trains colleagues, and manages workflow through Workfront. The role also identifies operational improvements and coordinates multiple projects and deadlines.

Leads analytics engineering teams developing scalable software, data, and machine learning systems on Google Cloud. Oversees distributed systems, real-time streaming, AI/ML integrations, architecture, performance, delivery, risk, and engineering operations. Recruits and mentors engineers and managers, establishes performance goals, guides prioritization, collaborates across technical and business teams, and advances data and AI capabilities supporting healthcare outcomes.

Leads business operations and strategy for CVS Media Exchange, overseeing operating models, governance, OKRs, executive reporting, process optimization, automation, budgets, vendors, and cross-functional execution. Builds and develops a high-performing operations organization while partnering with Product, Marketing, Business Systems, Strategy, and enterprise teams to support scalable growth, profitability, and organizational effectiveness.

Leads two or more software engineering teams developing conversational AI solutions, including voice and text chatbots. Responsibilities include mentoring engineers, managing the software development lifecycle, guiding architecture and solution design, participating in Agile Scrum activities, reviewing code, hiring talent, managing stakeholders, and ensuring secure, scalable engineering practices. The role requires extensive cloud software development, modern programming languages, APIs, microservices, and conversational AI experience.

Leads multiple software engineering teams developing voice and text chatbot solutions. Responsibilities include mentoring engineers, managing Agile Scrum activities, contributing to architecture and design, reviewing code, overseeing the full software development lifecycle, hiring and evaluating talent, managing stakeholders, and ensuring secure, scalable, high-quality software delivery in cloud environments.

The Senior Manager, Sales Operations & Analytics oversees sales processes, drives operational effectiveness, and provides performance insights to enhance sales productivity and decision-making.

Serves as the IAM compliance subject matter expert, developing governance frameworks, assessing access-control compliance, guiding remediation, and supporting application teams. Maintains compliance data, reporting, documentation, and support materials while promoting IAM best practices and regulatory adherence. Collaborates with security, infrastructure, and application teams to operationalize policies, manage risks, and improve IAM solutions across cloud and enterprise environments.

Leads digital engineering for the Health100 platform, overseeing identity, account management, payments, solutions engineering, AI solutions, architecture, reliability, and enterprise integrations. Partners with Product to shape roadmaps, drives rapid and secure delivery, manages large global engineering teams, establishes operational metrics and reliability practices, and advances cloud-native, scalable, transaction-based systems. The role also guides Generative AI and agentic capabilities in a regulated healthcare environment.

Design and evolve scalable test frameworks, automation libraries, developer tooling, and quality strategies. Build reusable testing utilities, harnesses, mocks, stubs, and data solutions across APIs, backend services, and full-stack systems. Develop specialized validation for conversational AI across voice and chat, integrate automated checks into CI/CD, investigate defects, influence architecture, and mentor engineers on quality practices.

Leads market intelligence and corporate strategy workstreams, directing market research, competitive analysis, and project planning to identify growth opportunities and evaluate M&A and partnerships. Synthesizes qualitative and quantitative insights into executive-ready recommendations, business cases, presentations, and competitive intelligence. Builds senior stakeholder alignment, manages complex analytical workstreams, uses AI-enabled research tools, and coaches junior colleagues.

Leads category growth strategies for CVS Media Exchange by connecting supplier objectives with CVS priorities. Develops consumer and market insights, sales narratives, commercialization opportunities, and multi-supplier campaigns. Partners across merchandising, marketing, analytics, loyalty, sales, and partner management to drive revenue and supplier investment. Leads cross-functional initiatives, business cases, innovation programs, and go-to-market planning while shaping CMX thought leadership and scalable marketing capabilities.

Leads technology product management for multiple Pharmacy Services product lines, defining product vision, strategy, roadmaps, investment priorities, and performance objectives. Oversees product launches, cross-functional alignment, stakeholder engagement, product operations, and delivery outcomes. Builds and develops a high-performing product management organization, champions agile practices, and drives customer-centric, data-informed decision-making across a complex healthcare technology environment.

Lead technical strategy for a 50–150+ engineer organization, establish architecture and engineering standards, drive delivery, and partner with executives on technology investments. Embed production-grade generative AI, LLMs, agentic workflows, and ML automation into engineering. Own AI platforms, distributed systems, cloud-native backend architecture, modernization initiatives, microservices migrations, and engineering transformation while ensuring scalable, reliable outcomes.

Serves as the primary client contact for day-to-day pharmacy benefit management operations. Coordinates with clients and internal teams, tracks issues through resolution, communicates updates, develops solutions, manages deadlines, and ensures client performance guarantees are met. Requires strong organization, communication, problem-solving, and critical-thinking skills, with healthcare account management experience preferred.

Designs, develops, deploys, and supports complex integrations between Workday and internal or external systems. Builds Workday Extend and Orchestrate applications, configures Studio integrations and connectors, manages APIs, data migration, release updates, documentation, production support, and incident resolution. Partners with technical and business stakeholders, coordinates vendors, contributes to Agile projects, and mentors team members while ensuring scalable, secure, and maintainable integration solutions.