Jobs at Cloudbeds

Lead a remote customer onboarding team serving SMB hospitality clients. Responsibilities include coaching and developing onboarding coaches, improving onboarding processes through AI and modern tools, managing customer portfolios and retention goals, resolving escalations, partnering with Sales, Product, and Support, tracking success metrics, supporting adoption, demonstrating ROI, and identifying upsell opportunities.

Design and implement PHP backend features, APIs, integrations, and data models for a high-volume booking platform. Own service performance, scalability, reliability, and testing while helping migrate the platform to microservices and event-driven architecture. Lead technical decisions, refactor systems, document solutions, collaborate cross-functionally, mentor engineers, and promote engineering best practices. The role is remote and supports globally distributed teams.

Lead global brand partnerships and enterprise sales for Cloudbeds, closing long-cycle, multi-million-dollar hospitality deals, driving pilots to enterprise rollouts, managing a growing team, representing the company at events, and partnering with execs across Product, Ops, and Commercial to ensure successful delivery.

Lead backend development for the Booking Engine squad: design and implement PHP features, build APIs, model reservation data, improve scalability, performance, and reliability, migrate to microservices/event-driven architecture, mentor engineers, and promote testing and engineering best practices.

Serve as HR Business Partner for Customer Success & Onboarding across North America and Canada: advise leaders on org design, workforce planning, performance management, compliance, employee relations, and Workday-driven People operations. Drive regional HR initiatives, support audits and contractor compliance, and collaborate with global HR teams to strengthen processes and leadership capability.

Build and evolve the guest-facing booking experience using React and TypeScript. Collaborate with product, design, and backend to ship performant, accessible, and well-tested features. Improve conversion through profiling and experimentation, lead technical discussions and frontend architecture, mentor teammates, and champion engineering best practices across testing, performance, and accessibility.

Build and scale backend services for the Booking Engine: design and implement PHP features and APIs, model availability/pricing data, improve performance, migrate to microservices/event-driven architecture, ensure reliability at scale, mentor engineers, and drive backend architecture and best practices.

Hunt for new hospitality clients, build prospect lists, execute high-volume outbound outreach and cold-calling, deliver virtual and in-person product demos, develop local partnerships, attend events (under 10% travel), represent Cloudbeds in the market, and consistently meet or exceed sales targets.

The Sales Director at Cloudbeds drives growth by leveraging a network in the hotel industry to acquire new clients and expand brand presence, ensuring forecasts are met and building strong relationships for referrals.

Lead end-to-end onboarding for mid-market hospitality customers, manage timelines, stakeholders, risks, and cross-functional coordination to drive adoption and transition to Account Management. Deliver high-touch customer communication, monitor success metrics, and ensure timely, measurable implementations in a SaaS environment.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

Lead Cloudbeds' global thought leadership: own strategy and editorial calendar, design and run original research, analyze proprietary platform data, produce executive viewpoints and customer stories, and translate findings into multi-channel content. Partner with executives and content teams, use AI tools in research and writing, and build repeatable research-to-content programs that drive media coverage and industry authority.