Jobs at Clinical Research IO (CRIO)

Manage onboarding for newly signed clients, including project overviews, recurring stakeholder calls, live remote trainings, and product engagement evaluation. Coordinate with cross-functional teams to improve the implementation experience and address customer use cases. Build product and clinical research knowledge while supporting customer experience initiatives. Strong organizational, communication, software, and time-management skills are required; bilingual English and Spanish is preferred.

Lead and scale CRIO's Sponsor Operations for enterprise sponsor programs, ensuring consistent delivery, operational standards, cross-functional alignment, and client satisfaction. Oversee portfolios, define KPIs, optimize processes and tooling, manage escalations, and develop a high-performing team while partnering with Product, Engineering, and Data to drive platform and reporting improvements.

Own product vision and delivery for a clinical research software platform. Responsibilities include leading Scrum processes, managing and prioritizing backlogs, coordinating releases and projects, facilitating stakeholder communication, optimizing sprint delivery, and aligning engineering teams and business stakeholders around product value. The role requires software product ownership experience, Agile and SAFe knowledge, technical and business judgment, strong communication, and familiarity with Jira and GitHub. Clinical data and eClinical workflow experience are preferred.

Build and configure clinical studies in the CRIO platform using protocols, eCRFs, manuals, clinical trial agreements, and budgets. Design visit schedules, customize templates, perform quality-control reviews, manage complex trials, configure study finances, complete client edits, and mentor employees. The role requires clinical research knowledge, medical terminology, financial tracking, strong organization, attention to detail, and at least one year of healthcare experience.

Lead product strategy and roadmap for EDC, eSource, and Integrations; build and mentor product teams; drive sponsor-facing integration vision, KPI tracking, cross-functional alignment, and adoption while managing risk, backlog governance, and agile delivery.

Identify and qualify leads via calls, email, and social media; research prospect needs; communicate product value; book demos; manage CRM; meet sales-qualified lead and demo targets; collaborate on campaigns; stay current on industry trends; and continuously develop sales skills.

Lead day-to-day operations for multiple engineering teams, drive sprint planning and quarterly roadmaps, remove blockers, improve delivery processes, coach and develop engineers, review technical and architectural decisions, coordinate cross-team dependencies, partner with product and design, and track engineering metrics to continuously improve quality and throughput.