Jobs at Certified

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.

Supports channel sales activities through administrative coordination, data entry, reporting, proposals, contracts, customer service, lead nurturing, marketing collateral, event logistics, campaign support, and sales onboarding. The role manages sales information and systems, coordinates partner marketing plans, assists with conferences, and provides operational support to sales personnel and customers.

Owns B2B and B2C funnel, enrollment, revenue, and marketing performance reporting. Builds executive and Board dashboards, analyzes CAC, LTV, retention, conversion, spend efficiency, and ROI, and reconciles marketing activity with financial results. Maintains KPI definitions and reporting governance while partnering with Marketing, Finance, FP&A, Sales Operations, and Data teams. Supports strategic planning, diligence requests, and actionable business recommendations through accurate, cross-functional analytics.

Conduct high-volume outbound prospecting through phone, email, LinkedIn, and other channels to identify and qualify B2B prospects. Schedule qualified meetings for the sales team, maintain accurate Salesforce records, execute outreach cadences, and meet activity, conversion, meeting, and pipeline goals. The role requires strong communication, resilience, independent work, and familiarity with B2B qualification frameworks such as BANTC.

Leads the creation and scaling of an AI-native innovation business unit for online certification and exam-preparation products. Owns P&L, market validation, product development, go-to-market strategy, technology partnerships, hiring, vendor networks, and portfolio scale or discontinuation decisions. The role builds repeatable production and launch processes, develops learner experience strategy, manages performance metrics, and reports outcomes to executive leadership.

The Business Intelligence Analyst queries cloud data, builds dashboards and recurring reports, validates data integrity, and delivers actionable insights to business leaders. The role embeds AI tools into reporting, documents data definitions and processes, automates manual work, and partners with FP&A, Business Operations, and Data Engineering. It requires SQL, Excel, BI reporting experience, and practical AI application, with Python, R, Git, and dbt listed as preferred skills.

Manages technical SEO, content optimization, keyword strategy, competitive research, and organic performance across multiple brands. Develops GEO and AEO strategies to improve visibility in AI search platforms, tracks citations and brand mentions, and connects search performance to traffic, conversions, and revenue. Collaborates with web, content, ecommerce, analytics, and marketing teams while building reporting, testing emerging AI search tactics, and resolving technical SEO issues.

Leads operations and go-to-market performance for the AEC business unit, including revenue forecasting, growth strategy, marketing, B2B partnerships, customer support, vendor management, and cross-functional execution. Oversees operational processes, compliance, course delivery, strategic projects, platform initiatives, KPI reporting, and continuous improvement across multiple brands. Partners with centralized teams, develops staff, and drives revenue growth, efficiency, customer satisfaction, and organizational alignment.