Casechek Benefits Overview

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

The Senior Product Manager will oversee product development from ideation to delivery, manage product backlogs, and collaborate with various teams to understand and solve customer needs while driving product innovation in the healthcare sector.

Lead solution positioning, value proposition, and go-to-market for Casechek's hospital implant supply-chain platform. Build ROI models, sales enablement, buyer personas, competitive intelligence, and customer evidence while partnering cross-functionally with Product, Sales, Customer Success, and Leadership to drive commercialization and adoption.