Jobs at Bilt

Serve as the on-site partner lead for property management teams during product rollouts. Drive implementation, training, adoption, and change management (including AI integration). Troubleshoot issues, manage multiple concurrent rollouts, build trusted relationships, translate partner feedback to product and account teams, and travel regionally for launches, training, and check-ins.

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.