Negotiate delinquent accounts on behalf of clients, establish relationships with partners, and manage client finances while focusing on meeting clients' needs.

As a Client Retention Specialist, you will educate clients on financial programs, handle calls, empathize with distressed clients, and work to retain them within the program.

The Bilingual Client Retention Specialist educates clients on debt relief programs, empathizes with financial struggles, deescalates issues, and retains clients through customized solutions.

As a Bilingual Customer Service Representative, you'll provide exceptional service to clients, addressing their needs and inquiries, while documenting outcomes and maintaining positive relations.

The Customer Service Representative provides supportive and compassionate service to clients enrolled in financial hardship programs through calls, issue resolution, and collaboration with other departments to ensure client satisfaction.