Benepass Benefits Overview

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

The role involves driving product features from research to execution, using AI tools, collaborating with design and engineering teams, and advocating for customer experience improvements.

The Staff Product Manager will oversee the fintech strategy and partnerships, manage relationships with fintech partners, and align product features with the company's roadmap. This role requires extensive product management experience in the fintech space, focusing on building and scaling financial infrastructure.