The Customer Success Manager ensures customers achieve value from Benchling by leveraging data insights, providing expert guidance, and collaborating across teams for strategic customer engagement.

Lead the Molecular Biology engineering team by recruiting and developing talent, defining product strategy, ensuring quality, and enhancing organizational practices while collaborating with customers and stakeholders.

The CX Operations Manager will enhance customer experience processes, manage CX tools, drive automation using AI, and ensure cross-functional alignment to improve customer outcomes.