Jobs at Benchling

Serve as a strategic technical advisor to biotech enterprise customers: assess IT landscapes, design and lead Benchling-based implementations, drive digital transformation, coordinate cross-functional teams, support sales and product discussions, and establish data architecture and best practices to ensure global adoption and long-term success.

Sell Benchling's AI-enabled biotech R&D platform into 1-3 top global accounts. Generate 80% of pipeline, manage complex seven-figure deals, forecast sales, negotiate with multi-persona stakeholders including CxOs, and collaborate with internal and partner teams to drive adoption and long-term customer success.

Lead implementation projects for Benchling customers, from requirements gathering and solution design to configuration, testing, training, and go-live. Partner with scientists and internal teams to model workflows, run UAT, create training materials, and drive adoption while identifying expansion opportunities.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.

Lead solution and value assessments for enterprise biotech customers, aligning Benchling capabilities to customer business priorities. Create executive deliverables, quantify strategic and financial impact, develop reusable value assets, coordinate cross-functional teams, and provide industry thought leadership and product feedback. Travel ~25-30% and support sales-driven customer decisions.

Lead development and enablement of Benchling solutions for chemistry customers. Translate product capabilities into repeatable solution assets, advise customers, run services engagements, train CX teams, and partner cross-functionally to drive adoption of chemistry-focused workflows and new product introductions.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

Own customer-facing communications operations: incident, change/release, and performance streams. Build playbooks, tiering, templates, tooling integrations, dashboards, and post-incident reviews. Coordinate RACI across CX, Product, and Marketing, ensure timely auditable notifications in regulated B2B SaaS environments, and drive continuous improvement.

Own the technical direction, architecture, and delivery of Benchling’s enterprise agentic AI portfolio. Build production systems integrating foundation models, orchestration, tools, memory, evaluation, observability, security, and workflow automation. Establish CI/CD, testing, deployment, and governance practices; graduate prototypes into reliable systems; and provide production support. Enable internal teams through SDKs, templates, coaching, and standards while partnering with product, data, infrastructure, and security teams. Lead technical hiring and mentor engineers as a hands-on founding engineer.

Lead solution and value assessments for enterprise biotech customers, translate scientific and business needs into tailored Benchling solutions, quantify strategic and financial impact, create executive-level deliverables and reusable value assets, coordinate cross-functional teams, and inform product and marketing through customer insights. Travel to customer sites ~25-30% and support adoption across sales and customer success.