Jobs at Benchling

Sell Benchling's AI-enabled biotech R&D platform into 1-3 top global accounts. Generate 80% of pipeline, manage complex seven-figure deals, forecast sales, negotiate with multi-persona stakeholders including CxOs, and collaborate with internal and partner teams to drive adoption and long-term customer success.

Serve as a strategic technical advisor to biotech enterprise customers: assess IT landscapes, design and lead Benchling-based implementations, drive digital transformation, coordinate cross-functional teams, support sales and product discussions, and establish data architecture and best practices to ensure global adoption and long-term success.

Lead implementation projects for Benchling customers, from requirements gathering and solution design to configuration, testing, training, and go-live. Partner with scientists and internal teams to model workflows, run UAT, create training materials, and drive adoption while identifying expansion opportunities.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.

Lead solution and value assessments for enterprise biotech customers, aligning Benchling capabilities to customer business priorities. Create executive deliverables, quantify strategic and financial impact, develop reusable value assets, coordinate cross-functional teams, and provide industry thought leadership and product feedback. Travel ~25-30% and support sales-driven customer decisions.

The Global Program Manager oversees post-sale activities for Enterprise customers, ensuring they achieve rapid time to value through effective implementation and support while managing relationships and driving customer success in the Life Sciences sector.

Build custom integrations and internal engineering tools connecting biotech customers' scientific and IT workflows to Benchling. Collaborate with customers, own projects end-to-end, improve APIs and developer platform, maintain testing and CI/CD, and scale tenant operations, desktop apps, Connect adapters, and MCP servers to support lab automation and trusted scientific data access.

Build developer productivity tools and frontend frameworks for a large React application. Own features end-to-end, design and implement tooling for development, testing, and packaging, and collaborate with PMs, designers, and engineers to scale product and engineering practices.

The Field Enablement Manager will design partner enablement frameworks, create certifications, manage training sessions, and collaborate cross-functionally for effective learning programs related to Benchling's AI platform.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

Lead solution and value assessments for enterprise biotech customers, translate scientific and business needs into tailored Benchling solutions, quantify strategic and financial impact, create executive-level deliverables and reusable value assets, coordinate cross-functional teams, and inform product and marketing through customer insights. Travel to customer sites ~25-30% and support adoption across sales and customer success.