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Lead strategy and operations for family engagement and retention across intake to discharge. Build and mentor teams, mitigate SDOH barriers, develop community partnerships, deploy AI-enhanced workflows and predictive analytics, manage crisis escalations, oversee clinical appeals, and collaborate with Clinical, Ops, Product, and payers to ensure high-quality, scalable care coordination for families with autism.
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Lead and mentor engineering teams while owning platform architecture (React, Node/Express, Postgres, AWS). Drive TypeScript migration, design ETL and AI/LLM integration frameworks, ensure reliability and observability, manage delivery, incidents, and hiring, and define technical strategy for production ML/AI systems.
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Design and document scalable, secure system architectures; evaluate tools and technologies; create architecture blueprints and diagrams; provide technical leadership across product and engineering teams.
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Lead forecasting, workforce planning, and scheduling for a national clinician network. Build staffing models and forecasts, manage analysts, align capacity with demand and credentialing timelines, create reporting and processes to optimize utilization, and partner cross-functionally to meet growth and client experience targets.
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Lead and scale end-to-end revenue cycle operations for a remote telehealth ABA provider, overseeing eligibility, authorizations, claims, denials, payment posting, A/R, and revenue integrity. Drive KPI improvements, automation, integrations, and executive reporting while partnering cross-functionally with Clinical, Credentialing, Product, Engineering, Finance, and Data. Build and mentor a high-performing RCM team, conduct root-cause analyses, forecast operational needs, and implement scalable processes to optimize reimbursement and financial performance across multi-state payers.
