Jobs at American Family Insurance

Own the vision, strategy, and roadmap for the enterprise Salesforce Data360 customer unification platform. Bridge business and technical teams to deliver governed, actionable data, integrate with Salesforce Marketing Cloud, Relate, GCP and other tools, and drive segmentation, campaign measurement, and customer journey capabilities. Lead product framework, stakeholder collaboration, change management, and measure business readiness and success.

Lead enterprise architecture for Guidewire PolicyCenter, designing scalable solutions, integrations, and frameworks. Define architecture strategy, standards, and roadmaps; perform portfolio analysis, issue triage, and integrate new technologies to align IT with business goals.

Design, develop, and maintain Java-based backend services (rating, eligibility, product data) on AWS. Convert high-level specs into detailed designs, write and test code, document design decisions, collaborate across teams, ensure performance, quality, security, and provide technical guidance for moderate-to-complex business solutions.

Lead and coach a procurement and vendor management team responsible for developing and executing IT category strategies, full lifecycle sourcing (RFX, negotiation, contract management), vendor governance, and performance/risk management across a $100M+ annual IT spend. Partner with stakeholders, use data-driven insights to optimize cost and supplier performance, and drive talent development and transformational change.

Lead design, development, and support of ServiceNow ITSM solutions (Incident, Major Incident, Problem, Request, Knowledge). Convert requirements into detailed designs, implement scripting and integrations, run testing and reviews, provide technical leadership, document decisions, support incident resolution, participate in on-call rotation, and collaborate with ITSM process owners to ensure platform best practices and continuous improvement.

Manage state regulatory and statutory filings, research and interpret insurance regulations, collaborate with Finance/Actuarial/Data/IT, write and maintain SQL/BigQuery queries, perform reconciliations and data quality checks, document procedures and controls, and drive process improvements and automation for audit-ready compliance reporting.

Lead development and management of homeowners insurance products through market research, underwriting guideline creation, contract language, and predictive pricing analytics. Drive product strategy, performance monitoring, and cross-functional collaboration with pricing, claims, and actuarial teams to improve profitability, growth, and customer/agent experience. Serve as subject matter expert and project lead for product implementation and competitive analysis.

Lead development of predictive models and modeling frameworks for operational, financial, and organizational data. Explore and analyze large datasets, run statistical tests, implement machine learning models, evaluate results, and translate insights into data-driven business strategies. Collaborate with teams, follow software development best practices, and stay current on insurance industry modeling approaches.

Lead a team to design and develop Commercial P&C products, drive pricing and underwriting segmentation, and create data-driven solutions to improve profitability, growth, and customer experience. Own the product roadmap, manage scaled agile delivery, coordinate cross-functional stakeholders (actuarial, underwriting, claims, legal, IT), and lead launches, enhancements, and complex programs focused on P&L outcomes.

Lead end-to-end implementation and support of homeowner insurance products, including scoping, requirements, estimation, prioritization, release management, defect triage, governance, cross-functional coordination, and continuous improvement (automation, integrations, documentation).

Lead design, implementation, maintenance, and security of enterprise network solutions across multiple sites. Troubleshoot network issues, manage vendors, document configurations, automate tasks, and continuously improve network infrastructure and processes.

Facilitate Agile events for product and service delivery teams, coach teams to higher maturity and predictable delivery, remove impediments, improve processes with metrics, partner on product roadmaps and backlog/ release strategy, and promote Agile adoption across the organization.

Backend Java developer responsible for designing and building moderate-to-complex business solutions, producing low-level designs and documentation, leading development walkthroughs, ensuring code quality and security, participating in testing and integration, and providing technical guidance and estimation for application development.

Lead and oversee a team managing high-complexity, high-severity litigation for the company. Develop defense strategy, supervise outside counsel, manage litigation expenses and KPIs, ensure trial readiness, collaborate with cross-functional partners, and attract, develop, and retain legal talent while reporting significant matters to executive leadership.

Lead expense planning, forecasting, and variance reporting for Claims & Legal. Build and maintain expense models, provide scenario analysis and decision support, present insights to leadership, drive FP&A process improvements, and serve as finance representative on cross-functional teams.