Jobs at American Family Insurance

Leads test automation strategy, quality standards, metrics, and test coverage improvements. Develops automated testing for cloud environments, coordinates test planning and execution, and removes delivery blockers. Requires expertise in cloud services, system and network administration, infrastructure automation, programming, continuous integration, and application integration protocols.

Leads a data engineering team that builds scalable big data applications and ETL workflows. Oversees data quality, security, privacy, architecture, documentation, and operational efficiency. Develops reusable Python and SQL code for data warehouses, distributed processing, cloud platforms, and data-driven solutions. Collaborates with application architects, development teams, project teams, and business stakeholders while supervising team activities and meeting project priorities.

Lead development and management of homeowners insurance products through market research, underwriting guideline creation, contract language, and predictive pricing analytics. Drive product strategy, performance monitoring, and cross-functional collaboration with pricing, claims, and actuarial teams to improve profitability, growth, and customer/agent experience. Serve as subject matter expert and project lead for product implementation and competitive analysis.

Leads sponsorship marketing operations, including budget planning, contract ticket and hospitality asset management, activation planning, executive communications, KPI analysis, and optimization. Coordinates cross-functional teams and external partners to deliver sports and entertainment sponsorship programs, measure impact, manage assets, and support strategic marketing objectives. The role is hybrid in Madison or Boston and requires travel of up to 10%.

Designs, develops, tests, documents, and maintains moderate to complex business applications. Analyzes requirements, creates system designs, identifies dependencies, estimates development effort, and supports integration across applications, databases, and technology platforms. Provides technical guidance, leads development walkthroughs, ensures adherence to software quality and security standards, and recommends improvements to planning, design, development, and testing processes.

Designs, engineers, integrates, and maintains Privileged Access Management and cybersecurity solutions. Responsibilities include developing PAM frameworks and roadmaps, automating security processes, triaging identity incidents, identifying vulnerabilities, mitigating cyber risk, conducting threat analysis, supporting penetration testing, and managing changing access requirements. The role collaborates with IT and business teams, maintains IAM documentation and standards, and develops security measures for hybrid environments.

Designs, develops, configures, implements, and supports enterprise contact center solutions using Genesys Cloud CX. Translates business requirements into system designs, develops integrations with CRM and enterprise applications, conducts testing, documents solutions, leads technical reviews, troubleshoots incidents, and improves routing, IVR, workforce engagement, reporting, and omnichannel customer experience capabilities.

Leads the technical direction, architecture, development, modernization, and production readiness of secure payment applications. Partners with product, architecture, engineering, and business teams to deliver cloud-native microservices and distributed systems. Provides hands-on development for complex capabilities, establishes engineering standards, mentors engineers, guides technical decisions, and applies cloud and AI-enabled practices to improve quality, reliability, security, and delivery speed.

Design, build, and operate an internal developer platform across AWS and GCP. Lead Backstage developer portal development, Kubernetes and IaC foundations (Terraform, Crossplane), CI/CD pipelines (GitLab CI/CD), artifact management (JFrog), and observability (Datadog). Drive automation, GitOps, SRE practices, DevSecOps, troubleshooting, and developer experience improvements while collaborating with engineering teams.

Lead underwriting performance analysis by developing metrics, reports, and dashboards. Translate financial, capacity, and operational data into insights, identify performance drivers and class/segment issues, and present recommendations to stakeholders to improve underwriting results.

Lead network design, implementation, maintenance, and security across multiple sites. Troubleshoot networks, manage vendors, document configurations and metrics, and drive continuous improvement using Cisco SD‑WAN, Meraki, ACI, Infoblox, automation (Python, Ansible, Terraform), cloud networking, and GitLab CI/CD within Agile teams.

Design, develop, and maintain Java-based backend services (rating, eligibility, product data) on AWS. Convert high-level specs into detailed designs, write and test code, document design decisions, collaborate across teams, ensure performance, quality, security, and provide technical guidance for moderate-to-complex business solutions.

Design, build, and operate a multi-cloud (AWS/GCP) internal developer platform. Develop Kubernetes and IaC foundations, Backstage portal/plugins, CI/CD pipelines, automation, observability (Datadog), and SRE practices. Drive developer self-service, platform reliability, security, and operational best practices across engineering teams.