Acquia

The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Acquia is seeking a Technical Account Manager (TAM) to provide technical advice and enablement to customers. These TAMs form a small, distributed team working closely with a group of high-value customers. As a Named TAM you’ll provide ongoing guidance on Drupal and Acquia products, recommend best practices, assist in ensuring successful launches, and help customers resolve technical issues. The ideal candidate has a broad and deep background in Drupal and web development, significant LAMP stack knowledge, and a rare blend of technical and customer relationship skills.

Our BDRs are the first point of contact for all new prospects to discuss Acquia's products and services. This role is critical to the business as the team's goal is to have engaging conversations with our clients to discover their challenges, their requirements, and help them determine the most appropriate Acquia solution for their needs.

Site Reliability Engineers (SREs) are embedded in engineering teams to help build highly resilient and scalable systems by automating, measuring, and monitoring everything. SREs ensure that their services are operationally ready through their contributions to sprint work and by participating in the engineering support on-call rotation. SREs have the explicit authority and responsibility to ‘stop the line’ on releases when a service is under SLA and overflow manual labor to the overall engineering team when the level of manual work exceeds sustainability. Acquia products run 100% on Amazon Web Services using CloudFormation and other best practices and are managed by their respective engineering teams.

Develop a deep knowledge of Acquia’s products, solutions, and value propositions. Create solution proposals, presentations, and other customer communications. Gather customer business needs to tailor the right solution with the Acquia products to help the customer succeed. Combat competitive threats in accounts and educates the customer on Acquia’s key values and benefits. Anticipate potential challenges for the proposed project plan and brings those to the customer attention with a resolution. Facilitates smooth transition from sales to delivery by orienting the appropriate teams to the solution design. Engage with peers on technical matters and helps educate others on Acquia’s key values and benefits.

As the Finance Systems Analyst you play a key role in enabling a highly accountable and optimized finance operation. You will ensure our systems support the automation of key processes and tightly align with other key systems. The person in this role will understand and help define how data flows through finance systems and ensure data is organized properly for reporting, analytics, and process automation. You will work cross-functionally and collaboratively to define business process and document functional requirements into technical details. The Finance Systems Analyst ensures our technology implementations deliver against finance operational requirements.

Act as the product owner for our Business Intelligence tools and projects. Establish best practices, audit data for accuracy and oversee permissions and security within Acquia’s chosen Business Intelligence Platform Domo. Develop expertise in the various systems Acquia uses internally — particularly focused around the data structure and corresponding processes that impact the data. Define the long term strategy for the Business Intelligence Team at Acquia. Work with internal stakeholders to identify key business requirements and develop automated reporting from data extraction to visualization. Build individual and department level dashboards pertaining to key business initiatives outlined by senior management. Champion data initiatives by refining processes and data structures to ensure scalable reporting solutions. Combine and transform data from multiple sources using a mix of SQL and Domo’s in-platform ETL tools. Be proactive in determining the Business Intelligence needs and wants of Acquia.

Experience with Linux - Command Line and Git is important. Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models. Site development and/or PHP development. Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and Acquia as a whole. Excellent interpersonal and communication skills.

We are seeking an ambitious Key Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

We’re looking for a Senior Communications Manager to drive Acquia’s corporate and executive communications. This is a critical role in which you’ll provide support, content and counsel for the executive team and help tell us our story across a wide range of tactical communications programs including PR,media relations, internal communications, and at our marquee events, including our annual customer conference, Engage. Through your research, writing and copy editing, you’ll help communicate Acquia’s value proposition in white papers, executive presentations and speeches, internal communications, video and online communications, and other related media.

Acquia is seeking a Senior UX Designer to deliver the customer experience for some of the company’s key digital engagement and optimization products and services. We are looking for innovators; professionals with an unrelenting belief in the power of design to transform businesses, and with the passion and commitment to help Acquia become recognized for elegant and powerful product experiences.

The ideal candidate has a strong background and proven success in Pre-sales, specifically in the content management, marketing technology, or ecommerce space. You have an entrepreneurial mindset, are a master communicator, a trusted advisor, and an Acquia evangelist, developing relationships and strong technical solutions that meet customer’s business needs.

 We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Professional Services and Finance.

Lead the technical installation and testing of Acquia Lift on customer’s sites. Perform end-to-end testing to ensure there are no conflicts or errors between the customer's site and Lift. Support the Digital Experience team in ensuring that use cases defined by the team or client can be successfully implemented using Lift. Provide campaign configuration troubleshooting. Resolve implementation issues as they arise and resolve in a timely way to ensure high level of client satisfaction; perform work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work. Communicate customer feedback and bugs to the product team. Conduct product demonstrations and assist clients with campaign set-up and configuration. Listen carefully to provided information and ask clarifying questions. Actively listen as a learner rather than a passive recipient of information. Provide product guidance and enablement for Acquia Lift customers with a heavy focus on best practices geared to meet their personalization and site optimization goals. Provide technical consultation and expertise to clients building new sites to ensure optimization for personalization and Lift. Identify product-based solutions to customer goals through ongoing nurturing and customer engagement.

Reporting directly to the Director, Technical Program Management, you will be working closely with product management and engineering leadership to streamline processes; manage milestones, schedules and processes required to track and deliver product; provide analytical guidance to the program team; and provide leadership throughout the entire product lifecycle, communicating and mitigating risks in the context of time-to-market requirements. Most importantly it will be the responsibility of the Technical Program Manager to ensure cross functional stakeholders are aligned to both timelines and the value proposition of the program.

The right candidate will have a track record of exceeding expectations, demonstrate a high degree of motivation and thrive in a hyper growth environment. You believe in selling both with and through Partners. You understand how to combine services and software to deliver customer solutions. You know how to build alignment and consensus between internal colleagues and Partner employees at all levels. The focus will be on developing deep relationships with partners in the Central US, who can ensure consistent and predictable business growth. You will demonstrate a clear passion and drive for results, excellent relationship skills, and a deliberate attention to detail.

Acquia is looking for an experienced Manager , Salesforce.com Development to join the Sales Operations Team. As a Manager, Salesforce Development you will use your technical expertise, business savviness, vision, and CRM experience to build key business systems and processes. You will manage a team of Salesforce.com Developers and a Salesforce.com Administrators. You will lead and/or participate in ideation sessions with our business partners to discover current pain points, define the business objectives, collaborate on “to-be” process, and build the required solution capabilities to enable and optimize. The ideal candidate succeeds and enjoys working in a fast paced, dynamic environment, and thrives on being collaborative, solving the hard problems, managing projects, being hands on, and providing direction, mentorship, and coaching to the team. A proven record building great cross functional experiences in the market to cash business functions is required.

We are seeking an ambitious Customer Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

We are seeking an ambitious Regional Account Manager responsible for delivering against renewal targets as well as developing & maintaining existing customer relationships within higher education. This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. This role will work directly with Acquia Sales, Technical Support, Operations and Finance.

We are seeking an ambitious Regional Account Manager responsible for delivering against renewal targets as well as developing & maintaining existing customer relationships within the public sector. This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. This role will work directly with Acquia Sales, Technical Support, Operations and Finance.

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as ​one of North America’s fastest growing software companies as reported by Deloitte and Inc.

The Cloud Software Architect is an integral member of our technology team and ensures that the company’s software products are well engineered, operable, maintainable, aligned with the strategy and vision and provide the anticipated business value. The CSA actively collaborates with the SVP of Engineering, CPO, CTO, leadership team, customer support, engineering, operations, product managers, customers, prospects, strategic partners and investors to achieve these goals.

Acquia Cloud is looking for software engineers to help extend its cloud based Software as a Service (SaaS) initiatives leveraging distributed systems and cluster computing technologies. Acquia Cloud is a enterprise grade Platform as a Service (PaaS) hosted entirely on Amazon Web Services. We are one of AWS’s largest customers (running 20,000+ EC2 instances) and our platform receives tens of billions of origin hits monthly, and powers some of the largest websites on the Internet. The Acquia Cloud SaaS Software Engineer will join a high velocity team of engineers enhancing and building robust distributed microservices which are used with the Acquia Cloud platform. The platform is a polyglot system running everything from PHP, Ruby, Java to Go all interacting with multiple distributed services.

Acquia is looking for a Senior Drupal Developer who has a passion for delivering killer web experiences. You will get to guide and drive technical application design for Acquia’s flagship property, Acquia.com. You’ll partner with many teams at Acquia to help build killer web experiences, migrate to Drupal 8 or 9, tune and improve our Drupal implementations, and advise on all things Drupal and web architecture. The job can include anything from custom coding and mentoring of the development team to application design and ongoing guidance on architecture through development and application launch.

Develop strong relationships and communication with Hiring Managers at all levels, including Executive, to developing recruitment strategies that deliver top talent. Bring a passion for delivering a best in class recruitment experience to candidates, hiring managers, colleagues and leadership. Partner with the extended Talent team and other departments to understand business needs, critical roles and skills sets and develop scalable recruitment processes and solutions. Drive external branding efforts and initiatives to position Acquia as a premier employer and Best Places to Work (#20 BuiltIn Boston 2018). Create and partner within the Talent Acquisition team on programs and strategies that fuel a high performing recruiting engine for Acquia.

Acquia Customer Success is seeking a Knowledge Centered Services (KCS) Program Manager to implement and manage the authoring, publishing and lifecycle management of client-facing content using KCS practices. The suitable candidate will be experienced in KCS principles, motivating teams across the company to contribute to KCS content, a keen understanding of core KCS KPIs, and the ability to maintain a vibrant source of technical knowledge for clients and employees.

Design and develop the services that manage Acquia Cloud Caching and Routing layer. Research, specify, and test cloud hosting architectures leveraging your web, database, and architectural knowledge. Own the services you build, from proof-of-concept to enterprise level SLA, build, test, deploy and operate. Collaborate with other functional teams to support the larger Acquia Cloud vision. Executes projects effectively and efficiently.

Working closely with our Partner Products team in creating and managing our product integrations roadmap as well as coordinating with our partner’s roadmap and prioritizing requirements, and executing the plan with the partner and internal stakeholders. Partnering with our engineering team and partner to define product requirements and delivering against the roadmap. Collaborating with customers, partners, and internal teams to understand market problems, identify new opportunities, and improve the customer experience. Executing projects effectively and efficiently.

Acquia is seeking a Senior UX Designer to deliver the customer experience for some of the company’s key digital engagement and optimization products and services. We are looking for innovators; professionals with an unrelenting belief in the power of design to transform businesses, and with the passion and commitment to help Acquia become recognized for elegant and powerful product experiences.

We are seeking a deeply technical product marketing manager who will drive the adoption of Acquia’s technology stack among developers across the globe. This critical role will bridge the worlds of product management, marketing and - most importantly - developers. In addition to having experience marketing to and working with developer audiences, the ideal candidate will also have experience working with open source communities - particularly Drupal. Reporting to the head of product marketing, this individual will help lead cross-functional teams in the development and execution of product messaging, market positioning, competitive analysis, thought leadership, and sales enablement.

Acquia is hiring an experienced tech-savvy Senior Manager of Sales Enablement to help enable the productivity and high performance of the Global Sales organization. In this position, you will roll up your sleeves to develop, deliver, and support global training and enablement initiatives, manage logistics, and work with stakeholders across Acquia to ensure alignment to our sales methodology. This is an amazing opportunity for an individual who is self-motivated and creative. This role supports our Sales force of ~300 Acquians across the globe and an active Channel Partner network.

We are seeking a Director of Product Marketing to helm the effort to evangelize and position Acquia’s Experience Factory products. This includes Acquia Cloud, Acquia Cloud Site Factory, and the associated value-add services, including developer tools. This role will require both individual contributor efforts, with the option to manage team-members focused in directly relevant product areas.

The Manager, Editorial Strategy and Content Generation will develop strategic communications to enhance the reputation of Acquia. He/she will collaborate with internal cross-functional teams to elevate stories that demonstrate the company mission and values in action and amplify content across communications channels. He/she will create content that brings the Acquia narrative to life in both internal and external communications.

Acquia is searching for a Marketing Content Specialist responsible for content writing and maintaining the output of the content on Acquia’s public facing properties. This individual will write engaging and topic-relevant content that reinforces Acquia brand and supports our business efforts. This position will require you to extract the expertise that’s sitting inside colleagues’ minds and desktops, recreating it into various content types. This position will also work within the content management system Drupal to create landing pages for content pieces (ebooks, whitepapers, webinars, datasheets and video) and launch blog posts on the web.

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc.

The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts.This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. This role will work directly with Sales, Technical Support, Operations, and Finance.

You’ll be joining a talented team of DevOps focused software engineers and data scientists, and will contribute to backend as well as frontend components running on AWS cloud infrastructure. As a member of this team you will be responsible for delivering best of the breed applications in a fast-paced, agile environment with great career growth potential. Some of the technologies currently being used are Python (Flask, NumPy, Pandas etc), golang, REST, RAML, MySQL, Redis, AWS, Linux, Docker.

Develop and execute a large account, multi-LOB development strategy for a named set of Acquia’s largest customers with a goal of growing Acquia’s digital experience platform subscription business (Experience Factory and Marketing Hub). Lead a cross-functional team of Acquia colleagues and partners to deliver outcome-oriented digital experience solutions that drive full subscription renewal attainment and incremental subscription and services revenue. Ensure that all technology and business delivery expectations are met with a goal of improving NPS.

Reporting to the Chief Marketing Officer, this individual will help lead cross-functional teams in the development of corporate level messaging, market positioning, analyst relations strategy, thought leadership, and sales enablement around Acquia’s global product portfolio. In this role, you are the lead evangelist for our product portfolio in the form of speaking opportunities, high-profile customer meetings, presenting at corporate conferences and events, media opportunities, engaging with industry analysts, and other communications activities. You will work collaboratively with executive leadership, marketing, product management, sales leadership, and the partner team to define strategy and drive go-to-market programs that deliver results.

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.   Headquartered in the U.S., we have been named as one of North America’s fastest growing

We are seeking a product marketing manager with technology marketing experience to create and manage the go-to-market strategy, messaging and positioning, and storytelling for Acquia’s Drupal hosting solutions. Reporting to the Head of Product Marketing, this individual will help lead cross-functional teams in the development and execution of product messaging, market positioning, competitive analysis, thought leadership, and sales enablement. In this role, we are looking for a strong evangelist for Acquia Cloud and Site Factory solutions in the form of speaking opportunities, high-profile customer meetings, presentations at corporate conferences and events, media opportunities, and other communications activities. This individual will need to work collaboratively with marketing, product management, product owners, sales leadership and channels, and the partner team to define strategy and drive go-to-market programs that deliver results.

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms. Headquartered in the U.S., we have been named as one of North America’s fastest growing software

Reporting directly to Acquia’s Experience Factory Product Line Director you will be working closely with product management and engineering leadership to streamline processes; manage milestones, schedules and processes required to track and deliver product; provide analytical guidance to the engineering team; and provide leadership throughout the entire product lifecycle, communicating and mitigating risks in the context of time-to-market requirements. Most importantly it will be the responsibility of the Product Owner to ensure engineering stakeholders are aligned to both timelines and the value proposition of the program.