Acquia

Develop and execute a large account, multi-LOB development strategy for a named set of Acquia’s largest customers with a goal of growing Acquia’s digital experience platform subscription business (Experience Factory and Marketing Hub). Lead a cross-functional team of Acquia colleagues and partners to deliver outcome-oriented digital experience solutions that drive full subscription renewal attainment and incremental subscription and services revenue. Ensure that all technology and business delivery expectations are met with a goal of improving NPS.

You’ll be joining a talented team of DevOps focused software engineers and data scientists, and will contribute to backend as well as frontend components running on AWS cloud infrastructure. As a member of this team you will be responsible for delivering best of the breed applications in a fast-paced, agile environment with great career growth potential. Some of the technologies currently being used are Python (Flask, NumPy, Pandas etc), golang, REST, RAML, MySQL, Redis, AWS, Linux, Docker.

Reporting to the Accounting Manager, this entry level position will be responsible for various accounting duties including but not limited to: cash receipts, bank reconciliations, credit card management, fixed assets and prepaid activity, journal entries and general ledger reconciliations. The ideal candidate will be disciplined and process-oriented with a high level of enthusiasm, professionalism, and integrity. The role demands a highly organized and detailed individual that is capable of multi-tasking and meeting deadlines consistently. 

We are looking for a Web Ops and Project Management rockstar to join us as the Senior Web Operations Manager overseeing Acquia.com, dev.Acquia.com and several other sites within our brand ecosystem. This person should be experienced with Drupal, and knows how to manage a team in a fast-paced B2B tech environment.

Acquia is looking for an experienced Manager , Salesforce.com Development to join the Sales Operations Team. As a Manager, Salesforce Development you will use your technical expertise, business savviness, vision, and CRM experience to build key business systems and processes. You will manage a team of Salesforce.com Developers and a Salesforce.com Administrators. You will lead and/or participate in ideation sessions with our business partners to discover current pain points, define the business objectives, collaborate on “to-be” process, and build the required solution capabilities to enable and optimize. The ideal candidate succeeds and enjoys working in a fast paced, dynamic environment, and thrives on being collaborative, solving the hard problems, managing projects, being hands on, and providing direction, mentorship, and coaching to the team. A proven record building great cross functional experiences in the market to cash business functions is required.

Reporting directly to Acquia’s Experience Factory Product Line Director you will have the opportunity to present your strategy directly to executive leadership articulating product strategy and defending product growth expectations. You will be expected to work closely with Product Marketing to develop a go-to-market and expansion strategy. Lastly, you will also lead enablement efforts across the organization and with our partners ensuring organizational readiness in accordance with roadmap milestones.

The Account Management Coordinator will be responsible for supporting the global Account Management team, and will be pivotal in helping to deliver success for our customers. This role will work directly with our Account Managers, Technical Account Managers, Support, Operations, Legal and Finance teams. This is a tremendous opportunity for an ambitious individual with the desire to enter the world of Account Management & Sales.

Site Reliability Engineers (SREs) are embedded in engineering teams to help build highly resilient and scalable systems by automating, measuring, and monitoring everything. SREs ensure that their services are operationally ready through their contributions to sprint work and by participating in the engineering support on-call rotation. SREs have the explicit authority and responsibility to ‘stop the line’ on releases when a service is under SLA and overflow manual labor to the overall engineering team when the level of manual work exceeds sustainability. Acquia products run 100% on Amazon Web Services using CloudFormation and other best practices and are managed by their respective engineering teams.

Our BDRs are the first point of contact for all new prospects to discuss Acquia's products and services. This role is critical to the business as the team's goal is to have engaging conversations with our clients to discover their challenges, their requirements, and help them determine the most appropriate Acquia solution for their needs.

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc.

The ideal candidate has a strong background and proven success in Pre-sales, specifically in the content management, marketing technology, or ecommerce space. You have an entrepreneurial mindset, are a master communicator, a trusted advisor, and an Acquia evangelist, developing relationships and strong technical solutions that meet customer’s business needs.

This role is a critical one within Acquia, a fast-paced, high-growth organization at the center of one of the most important ongoing trends in technology today: the delivery of compelling digital customer experiences by some of the world's greatest brands and organizations. The ideal candidate is self-motivated with the ability to produce high-quality results, effective in project management and cross-functional communication, and thrives in a fast-paced environment with multiple projects and tight deadlines. They also understand how to invest marketing budget to maximize results, and are a skilled leader and mentor while also a highly effective hands-on executor.

Acquia is seeking a Vice President of Engineering with experience and passion for building and leading high performing complex engineering organizations. You must have a deep and proven track record of leading technology teams with a focus on operational excellence. The Vice President will be responsible for a large, geographically diverse organization supporting a complex, high performance “Platform as a Service” offering. The Vice President will be responsible for managing, developing and recruiting world class engineering teams.

Experience with Linux - Command Line and Git is important. Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models. Site development and/or PHP development. Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and Acquia as a whole. Excellent interpersonal and communication skills.

We are seeking an ambitious Key Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.   Headquartered in the U.S., we have been named as one of North America’s fastest growing

 We are seeking an energetic Customer Success Manager to be based out of our Boston office. This individual will be responsible for developing & maintaining existing customer relationships while leading the customer to full adoption and absorption of our products. We are seeking a candidate that has proven success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with Sales, Technical Support, Operations, Professional Services and Finance.

Lead the technical installation and testing of Acquia Lift on customer’s sites. Perform end-to-end testing to ensure there are no conflicts or errors between the customer's site and Lift. Support the Digital Experience team in ensuring that use cases defined by the team or client can be successfully implemented using Lift. Provide campaign configuration troubleshooting. Resolve implementation issues as they arise and resolve in a timely way to ensure high level of client satisfaction; perform work with (internal and external) customer satisfaction in mind, while not compromising the integrity of the work. Communicate customer feedback and bugs to the product team. Conduct product demonstrations and assist clients with campaign set-up and configuration. Listen carefully to provided information and ask clarifying questions. Actively listen as a learner rather than a passive recipient of information. Provide product guidance and enablement for Acquia Lift customers with a heavy focus on best practices geared to meet their personalization and site optimization goals. Provide technical consultation and expertise to clients building new sites to ensure optimization for personalization and Lift. Identify product-based solutions to customer goals through ongoing nurturing and customer engagement.

We are seeking an ambitious Customer Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

We are seeking an ambitious Regional Account Manager responsible for delivering against renewal targets as well as developing & maintaining existing customer relationships within higher education. This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. This role will work directly with Acquia Sales, Technical Support, Operations and Finance.

We are seeking an ambitious Regional Account Manager responsible for delivering against renewal targets as well as developing & maintaining existing customer relationships within the public sector. This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. This role will work directly with Acquia Sales, Technical Support, Operations and Finance.

In partnership, create and lead the UX Research strategy for Acquia’s products. Mentor other Research team members. Prepare for studies which employ a variety of research methodologies. Ensure a clear understanding of the goals and objectives for research projects, and execute against these. Prepare project plans, study plans, moderator’s guides, and other artifacts related to designing and conducting studies. Facilitate studies for approved initiatives. Analyze, report, and track the results from research studies. Create and review research reports/presentations with teams and key stakeholders. Recruit, screen, and schedule participants matching our personas using internal contacts, customer relationships, social media, and local events. Moderate user research, including usability studies, site visits, and diary studies. Create personas and scenarios to inform product and design decisions. Partner with our UX designers to test and iterate design concepts. Run Design Exercises, such as KJs and Design Sprints. Conduct site audits and competitive analyses. Develop user journey maps to identify areas of user frustration and delight. Communicate and translate research insights into actionable recommendations that inform design and implementation.

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as ​one of North America’s fastest growing software companies as reported by Deloitte and Inc.

Acquia is seeking a Director of Quality Engineering and Site Reliability Engineering with experience and passion for building and leading high performing complex engineering organizations. You must have a deep and proven track record of leading technology teams entering the maturity phase and potentially through future financial events. You will advocate for technology, infrastructure, quality, security, performance, and operational ownership and continuously improve both process and people. You will be responsible for managing and recruiting world class engineering teams. You must be a driven, challenging, decisive thinker and manager. You will report to the SVP of Engineering.

You will perform security code reviews, work closely with other Acquia software engineers to enhance our platform security, meet compliance requirements, and build new security features. You will also support and audit application and infrastructure vulnerability tests on a wide variety of Acquia products. Top candidates will enjoy analyzing software designs and implementations from a security perspective and will be experienced at discovering subtle security issues that appear under unexpected threat scenarios.

Acquia Cloud is looking for software engineers to help extend its cloud based Software as a Service (SaaS) initiatives leveraging distributed systems and cluster computing technologies. Acquia Cloud is a enterprise grade Platform as a Service (PaaS) hosted entirely on Amazon Web Services. We are one of AWS’s largest customers (running 20,000+ EC2 instances) and our platform receives tens of billions of origin hits monthly, and powers some of the largest websites on the Internet. The Acquia Cloud SaaS Software Engineer will join a high velocity team of engineers enhancing and building robust distributed microservices which are used with the Acquia Cloud platform. The platform is a polyglot system running everything from PHP, Ruby, Java to Go all interacting with multiple distributed services.

The Cloud Software Architect is an integral member of our technology team and ensures that the company’s software products are well engineered, operable, maintainable, aligned with the strategy and vision and provide the anticipated business value. The CSA actively collaborates with the SVP of Engineering, CPO, CTO, leadership team, customer support, engineering, operations, product managers, customers, prospects, strategic partners and investors to achieve these goals.

Manage customer escalations and coordinate resolution efforts with key stakeholders by working cross-functionally. Manage escalation action items and ownership. Manage communications, technical and non-technical, matching stakeholder needs. Track that escalations are addressed within required timelines. Identify escalation triggers and sources with the goal to reduce escalation volume and a focus on problem avoidance. Lead improvements by developing and monitoring dashboards to proactively monitor trends and customer escalations. Use data to identify process and workflow breakdowns and lead efforts to implement process changes and monitor impact. Influence others towards action and change to optimize productivity. Facilitate and report global Support leadership updates and represent Support to other customer facing teams to ensure appropriate visibility of key customer issues. Support the leadership team in strategic, business, and operational planning.

Acquia is searching for a Marketing Content Specialist responsible for content writing and maintaining the output of the content on Acquia’s public facing properties. This individual will write engaging and topic-relevant content that reinforces Acquia brand and supports our business efforts. This position will require you to extract the expertise that’s sitting inside colleagues’ minds and desktops, recreating it into various content types. This position will also work within the content management system Drupal to create landing pages for content pieces (ebooks, whitepapers, webinars, datasheets and video) and launch blog posts on the web.

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc.

We are seeking a Director of Product Marketing to helm the effort to evangelize and position Acquia’s Experience Factory products. This includes Acquia Cloud, Acquia Cloud Site Factory, and the associated value-add services, including developer tools. This role will require both individual contributor efforts, with the option to manage team-members focused in directly relevant product areas.

As an Internal Services Senior Software Engineer, you will be responsible for a wide range of internal systems, tooling, and automation from developing CI to managing systems integrations to owning and evolving Acquia’s existing product monitoring services and more. You will work with your fellow IS engineers, Product Engineering, Operations, and Customer Success teams to identify inefficiencies in our current services and processes, then propose and implement changes to streamline or automate remediations.

Design and develop the services that manage Acquia Cloud Caching and Routing layer. Research, specify, and test cloud hosting architectures leveraging your web, database, and architectural knowledge. Own the services you build, from proof-of-concept to enterprise level SLA, build, test, deploy and operate. Collaborate with other functional teams to support the larger Acquia Cloud vision. Executes projects effectively and efficiently.

Acquia is seeking a Senior UX Designer to deliver the customer experience for some of the company’s key digital engagement and optimization products and services. We are looking for innovators; professionals with an unrelenting belief in the power of design to transform businesses, and with the passion and commitment to help Acquia become recognized for elegant and powerful product experiences.

We are seeking a deeply technical product marketing manager who will drive the adoption of Acquia’s technology stack among developers across the globe. This critical role will bridge the worlds of product management, marketing and - most importantly - developers. In addition to having experience marketing to and working with developer audiences, the ideal candidate will also have experience working with open source communities - particularly Drupal. Reporting to the head of product marketing, this individual will help lead cross-functional teams in the development and execution of product messaging, market positioning, competitive analysis, thought leadership, and sales enablement.

Acquia is hiring an experienced tech-savvy Senior Manager of Sales Enablement to help enable the productivity and high performance of the Global Sales organization. In this position, you will roll up your sleeves to develop, deliver, and support global training and enablement initiatives, manage logistics, and work with stakeholders across Acquia to ensure alignment to our sales methodology. This is an amazing opportunity for an individual who is self-motivated and creative. This role supports our Sales force of ~300 Acquians across the globe and an active Channel Partner network.

The Enterprise Account Executive, will be tasked to develop, own and manage closing new business in the Northeast including the Media, Entertainment and Publishing vertical. Responsibilities include ensuring that prospective customers have the best possible experience and finding the right mix of Acquia offerings for their needs. The ideal candidate cultivates deep relationships with prospective customers, partnering with them to determine their needs and delivering world class service.

As an Infrastructure Services SW Engineer, you will be responsible for a wide range of internal systems, tooling and automations from developing CI to managing systems integrations to owning and evolving Acquia’s existing product monitoring services and more. You will work with your fellow IS engineers, Product Engineering, Operations and Customer Success teams to identify inefficiencies in our current services and processes, then propose and implement changes to streamline or automate remediation’s. 

We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!