Jobs at Acquia

31

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms. Headquartered in the U.S., we have been named as one of North America’s fastest growing software

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc.

Acquia’s Information Security team is seeking an experienced Vice President, Security to work in our Boston, MA office. You will oversee, coordinate efforts, and provide direction to the project managers in the IT sub departments including Information Technology, Enterprise Applications, and Information Security. The successful candidate will have a solid understanding of security and compliance processes, excellent project management skills,

Manage account activities in support of renewal, upsell and cross-sell efforts. Contribution to quarterly business review preparation. Review and validate contract entitlements for renewals. Update customer entitlement information once a customer has purchased or renewed. Customer consumption tracking, reporting, and billing coordination. Management of infrastructure change process – including scheduling, coordination, tracking, & billing in conjunction with other teams at Acquia. Management of emergency upsize process to ensure customer success.

Acquia’s Associate Solutions Architects communicate how Drupal and Acquia can help them succeed. You'll research, scope, estimate and present Drupal solutions for enterprise-grade web sites and applications. You'll also act as a key conduit between our business development team and our engineers and consultants, both helping sales staff to better position Drupal and Acquia’s solutions, as well as bringing feedback from customers back into the development of new products and processes.

Acquia is seeking an experienced and motivated attorney to join our dynamic, fun, collaborative, and team-focused company. The Legal Associate’s primary responsibility will focus on drafting and negotiating commercial transactions (PaaS and SaaS offerings, NDAs, vendor/procurement agreements) and support other legal matters that may arise. This position is located in our Boston, MA headquarters.

In this role, you will report to the VP of Brand and Digital Marketing and oversee all aspects of Global Demand Generation from our always on channels, bespoke campaign programs, and our account-based marketing (ABM) efforts. As part of delivering on this responsibility, you and your team will partner closely with sales, marketing operations closely as well as other marketing teams cross-functionally. You will be responsible for creating the strategy, plan & budget, and with your team and agency the execution, measurement, and optimization to drive conversions for new leads and qualified pipeline results. 

Customer Advocacy Specialist is responsible for planning and executing programs to support customer advocacy and reference initiatives. Reporting into Acquia’s Senior Customer Marketing Manager, this individual will work in an interdisciplinary capacity to promote customer satisfaction, advocacy, and loyalty. The ideal candidate is a self-starter with the ability to produce high-quality results and is effective in project management and cross-functional communication. Most importantly, the ideal candidate is passionate about engaging with customers and turning advocates into Acquia’s biggest fans. This role is a new and critical one within Acquia, and will require strategic input and direction to inform the evolution of Acquia’s customer advocacy program. 

We’re looking for an experienced technical alliances professional to join our high achieving Strategic Program Management Team, and manage Acquia’s largest infrastructure relationship. You will be responsible for maintaining and establishing new relationships within the provider, overseeing multiple initiatives, developing or guiding solutions, and driving new opportunities.

Our Talent Acquisition Coordinator will directly support and partner with our global Talent Team, creating best in class processes and ensuring an exceptional experience for our candidates. You have the opportunity to be a key contributor to the success of the team through your creativity, attention to detail, passion, and genuine curiosity that feeds continuous improvement. Oh, and to help us inspire a little crazy too!

We are seeking an ambitious Regional Account Manager responsible for delivering against renewal targets as well as developing & maintaining existing customer relationships within higher education. This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. This role will work directly with Acquia Sales, Technical Support, Operations and Finance.

We are seeking a Director of Product Marketing to helm the effort to evangelize and position Acquia’s Marketing Cloud and associated products. This includes Acquia Lift, Acquia Journey, and Acquia Mautic. This role will require both individual contributor efforts, with the opportunity to manage team-members based on growth of the products.  Your efforts will be greatly informed by customer and sales interactions, in order to develop a command of your target audience, key pain points they are experiencing, Acquia’s unique value proposition and the competitive landscape. You will use this knowledge to create and manage the go-to-market strategy, messaging and positioning, and storytelling for Acquia’s Marketing Cloud solutions. Reporting to the Senior Director of Product Marketing, this individual will help lead cross-functional teams in the development and execution of product messaging, market positioning, competitive analysis, thought leadership, and sales enablement. This individual will work collaboratively with marketing, product management, product owners, sales leadership and channels, and the partner team to define strategy and drive go-to-market programs that deliver results.

We are looking for a special person to lead our inside sales team at our head office. This team operates with urgency and energy every day; and delights in helping customers solve complex problems. The leader will help design the operating rhythm and ensure that the team achieves its objectives and key results. If you are a high energy, competitive, team oriented leader and you want to be part of a culture that expects to win, this could be the role you have been looking for. 

We're seeking a Director, User Experience to join our product leadership team based in Boston. This role will manage teams of product design, UX research, and customer experience design. You will help drive the overall UX strategy, and scale the Acquia Design System to drive design and engineering efficiencies across the portfolio. This is a senior-level role with significant responsibility, creativity, technical expertise, and business sense required.

Strategic, long-term tactical planning is a must in regard to organizing and managing a diverse range of global events, with concentration in sponsorships, tradeshows and conferences. Define objectives, measurable goals, messages, audiences, and timelines to deliver meaningful, memorable event experiences. Collaborate and communicate with internal teams – Sales and Field Marketing, Demand Generation and Programs, Channel Engagement, Communications, Public Relations, et al. Create and manage large-scale, complex budgets (department and project based) and project plans. Oversee execution elements – venue selection and negotiation, vendors, internal creative/design teams, deliverables, logistics and operations. Facilitate communication with event speakers (internal and external). Participate in the building and maintenance of event calendar. Design and craft email campaigns. Track and measure marketing program effectiveness.

The Account Executive (AE) is an inside role that’s responsible for developing new business by following up with inbound leads, as well as prospecting mid-market clients in North America and Europe. The AE is the point person for prospects throughout the sales cycle, from discovery to demo to close. Our culture is driven and ambitious, and you'll be well supported in a highly collaborative and interactive environment. We pay well (base + commissions), we offer great benefits, outstanding equity opportunities, and we push one another hard to make our customers successful.

We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios. You’ll be part of a close-knit, tenured team of professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

The Director, Engagement Marketing will join a modern B2B marketing team at the center of Acquia's Marketing Team. This individual will be accountable for partner sales and marketing alignment, drive all demand generation activities as well as co-marketing activities for Acquia’s partners. Sales and delivery enablement for Acquia’s partners will also be a primary focus for this role. The Manager, Partner Marketing will be measured on quarterly pipeline and ARR goals, manage budget, and measure and increase global partner marketing ROI.

Create new revenue opportunities by educating our prospects about open source, digital transformation and Acquia. Conduct high volume prospecting (50-60 calls or emails per day) to qualify leads and prospects. Qualify prospects' needs and effectively map them to Acquia's offerings. Work closely with account executives and marketing to implement strategy and process. Become an industry expert and develop product mastery. Consistently achieve (and exceed!) monthly quotas and goals. Conduct yourself professionally and cast Acquia in a positive light. Receive continuous weekly training to further develop sales skillset.

We are seeking an ambitious Key Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

Drive the execution of all product lifecycle processes quarterly, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch. Analyze consumer needs, current market trends, and potential partnerships. Assess current competitor offerings, seek opportunities for differentiation. Appraise new product ideas and strategize appropriate to-market plans. Produce product requirements with support from the team and PO’s, and develop appropriate programs to ensure they’re successful achieved. Partner with the engineering, marketing, documentation, QA, sales and other product teams who will realize the product vision and provide them guidance about priorities and tradeoffs. Communicate quarterly about the roadmap, objectives, and key results achieved.

Advocate for the needs of the customer and translate them into business objectives and requirements for the rest of the company. Serve as primary subject matter expert for the product area, or work directly with SME’s to influence product ideation. Own the product backlog: create epics and stories, and actively refine them to ensure the availability of a steady flow of actionable requirements that align with the vision, goals, and priorities of the product. Create detailed acceptance criteria for user stories, working closely with stakeholders and the engineering team. Partner with UX, engineers, and stakeholders to research and design the product solution. Collaborate with product management and engineering teams to create roadmaps and sprint plans. Lead the creation of objective and key results (OKRs) based on input from corporate OKRs, product Management, other POs, and engineering team members. Identify and address cross-project dependencies, risks, and impacts.

Work closely with Recruiters and hiring managers globally to deeply understand the technical requirements of the role, the function, and how it fits into the organization. Strategize different ways to build the talent pipeline and execute on tactical research, referral generation, and sourcing campaigns. Find candidates through innovative search techniques. Engage and activate passive candidates via highly targeted and personalized approaches. Screen resumes and interview candidates to determine the best fit across a broad range of positions such that you can route candidates appropriately.

Hire, manage and lead a team of Account Managers to successfully own and develop their accounts and strengthen their customer relationships. Lead the Account Manager team to meet and exceed their target expansion and retention quotas. Report on team metrics (activity & pipeline) and provide forecasting to Executive Leadership. As a member of the Senior Leadership team, contribute to the overall growth and success of the global Account Management organization and Company. Collaborate cross-functionally with Acquia’s Sales, Solutions Architecture, and Services teams to ensure a positive customer experience and customer growth. Develop and implement internal processes to create seamless management of accounts and measurements of team performance while decreasing roadblocks. Foster the creation and assignment of upselling and retention goals.

The Sales Enablement Program Specialist will be responsible for developing and managing tools, content and resources that enable the Sales team to have engaging, meaningful conversations at every stage of the customer journey. The right candidate will have 1-3 years’ experience in a dynamic, fast paced Sales environment where innovation and agility are highly valued. This position reports to the Sr. Director of Global Learning and Development.

Acquia is hiring an experienced tech-savvy Senior Manager of Sales Enablement to help enable the productivity and high performance of the Global Sales organization. In this position, you will roll up your sleeves to develop, deliver, and support global training and enablement initiatives, manage logistics, and work with stakeholders across Acquia to ensure alignment to our sales methodology. This is an amazing opportunity for an individual who is self-motivated and creative. This role supports our Sales force of ~300 Acquians across the globe and an active Channel Partner network.

Reporting directly to Acquia’s Experience Factory Product Line Director you will be working closely with product management and engineering leadership to streamline processes; manage milestones, schedules and processes required to track and deliver product; provide analytical guidance to the engineering team; and provide leadership throughout the entire product lifecycle, communicating and mitigating risks in the context of time-to-market requirements. Most importantly it will be the responsibility of the Product Owner to ensure engineering stakeholders are aligned to both timelines and the value proposition of the program.

Acquia is seeking a Manager of Cloud Engineering with experience and passion for building and leading high performing teams. You will advocate for technology, infrastructure, quality, security, performance, and operational ownership and continuously improve both process and people. You will be responsible for managing and recruiting world class engineering teams. To be successful in this role, you must be a driven, challenging, decisive thinker and manager with a deep and proven track record of leading technology teams entering the maturity phase. You will report to the Chief Architect.

Acquia is looking for expert, passionate DevOps systems engineers and systems administrators to help us grow our second-to-none Cloud hosting services. We manage over 18,000 AWS EC2 servers powering some of the world's most popular Drupal web sites. Our Site Factory service is running over 35,000 web sites! 

The Enterprise Account Executive, will be tasked to develop, own and manage closing new business in the Northeast including the Media, Entertainment and Publishing vertical. Responsibilities include ensuring that prospective customers have the best possible experience and finding the right mix of Acquia offerings for their needs. The ideal candidate cultivates deep relationships with prospective customers, partnering with them to determine their needs and delivering world class service.

Develop and execute a large account, multi-LOB development strategy for a named set of Acquia’s largest customers with a goal of growing Acquia’s digital experience platform subscription business (Experience Factory and Marketing Hub). Lead a cross-functional team of Acquia colleagues and partners to deliver outcome-oriented digital experience solutions that drive full subscription renewal attainment and incremental subscription and services revenue. Ensure that all technology and business delivery expectations are met with a goal of improving NPS.