12twenty Benefits Overview

Lead complex SaaS customer implementations from contract signature through adoption and handoff to Customer Success. Manage 30–40 concurrent projects, create milestone plans, conduct training and executive updates, guide technical rollouts, resolve risks and blockers, and coordinate with Product, Support, and CS. The role requires strong communication, organization, stakeholder management, autonomy, and the ability to drive customer accountability without direct authority.

Prospect for new customers through outbound calls and email campaigns, qualify leads, book discovery calls and product demonstrations for Account Executives, build prospect relationships, and communicate challenges and opportunities to leadership. The role requires strong written and verbal communication, organization, tenacity, and interest in building a sales career.

Own product marketing for a dedicated business line by developing positioning, value propositions, go-to-market plans, launch calendars, sales enablement, and customer insights. Partner cross-functionally with Product, Sales, Customer Success, and Marketing to launch products, train teams, conduct customer and competitive research, and improve adoption and sales effectiveness.