The UX Research team is looking for a mid-level researcher to join our Cambridge or Dublin teams. This is a fantastic opportunity for a curious, resourceful team player with a passion for qualitative research methods.
In this role you will work closely with product teams across the platform to understand user behaviors and inform the product design process. You will execute discovery research from start to finish, including identifying goals, creating study plans, recruiting, moderating, analyzing, and presenting findings. You will identify appropriate qualitative and quantitative research methodologies for uncovering insights, including ethnographic research techniques and surveys. You will look for opportunities to learn what motivates and delights users on individual apps and across the platform, and use your knowledge to help teams deliver a holistic HubSpot experience.
You are be ideal for this role if:
- You have extensive experience with ethnographic research.
- You are a skilled pattern finder.
- You are aware of your and others’ biases and strive to minimize them in your work.
- You can deliver insights and findings in story format.
- You are a concise communicator - verbally and in writing.
- You have the ability to influence team members with your findings.
- You are energized by deep, unstructured discovery research.
- You are known as a strong individual contributor who collaborates fluidly with team members.
- You listen.
Responsibilities
- Collaborate with product teams to strategize discovery research activities
- Work with product analysts to combine appropriate quantitative data with your findings
- Synthesize data and report findings to stakeholders
- Design and lead usability studies as needed (creating screeners, recruiting participants, etc)
- Design surveys
- Use your findings to influence product teams to improve product utility and usability
- Evangelize the UX research discipline and the UX Research team throughout HubSpot
Required Skills
- 3 - 5 years of success leading user research projects with demonstrated impact
- Broad toolset of qualitative research techniques including ethnographic research
- Experience creating study plans for discovery research
- Experience conducting mobile usability studies
- Knowledge of data analytics
- Experience with wireframe and prototyping tools
- Demonstrated ability to lead and manage projects without supervision
- Experience with SaaS products is a plus
- Bonus points for Spanish, French, or German language skills
About HubSpot
HubSpot is the world’s leading inbound marketing and sales platform. Over 30,000 customers in more than 90 countries use HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. A global company with offices in Cambridge, MA, Portsmouth, NH, Dublin, Ireland; Sydney, Australia; Singapore, and Tokyo, Japan HubSpot transforms how organizations market and sell. Through its unique approach to company culture, HubSpot has also redefined how people work and live. Our commitment to autonomy, flexibility, and transparency prompted the creation of our Culture Code, which has gone viral, amassing more than 3M views. Ensuring that our customers and employees are continually growing and learning has helped make HubSpot a best place to work in the eyes of Glassdoor, Fortune, Entrepreneur, Inc. The Boston Globe, and the Boston Business Journal.
If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, HubSpot might just be the place for you. Join us! #inboundjobs
Curious to learn more about HubSpot’s culture? Check out our Culture Code.
HubSpot is an equal employment opportunity employer. Recruitment agencies may not submit applicants through our career site or to any of our managers. We do not accept CV or resumes from recruitment agencies or headhunters. HubSpot will not pay fees to any third party company that does not have a signed agreement with HubSpot.