Software Support

| Boston, US
As a Veson Nautical Software Support Analyst you will provide technical support for the world’s leading developer of commercial maritime shipping software. You will have a deep understanding of our customer’s workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions. You will assist clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content.

Requirements
  • 1-3 years software support experience 
  • Proven ability to proactively address customer concerns and exceed expectations
  • Demonstrated planning and organizing skills
  • Analytical thinking and attention to details
  • Passion for real-time problem solving and troubleshooting complex problems
  • Generally enjoys working with software and computers
  • Willingness to conduct ad-hoc or exploratory testing 
  • Solid computer skills and understanding of network and software technology (coding ability a plus)
  • Familiarity with a defect tracking tool a plus
  • Strong written and oral communication skills 
  • Maritime industry experience a plus
  • Desire to work in fast-paced, entrepreneurial setting 
  • Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
  • B.A. or B.S. – preferably in economics, finance, business, IT, or engineering
About Veson Nautical

Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, Singapore, and London, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.

Veson Nautical Offers
  • Competitive compensation
  • Three weeks’ vacation to start plus 11 holidays
  • Generous health, dental, life, and disability insurance
  • Flexible Spending Plan + $500 employer contribution
  • 401K + 4% employer match
  • Health club membership subsidy
  • Transportation benefit worth $84.50/month
  • Free Tuesday and Friday lunches
  • Friendly, informal work environment
  • Office in Boston’s Back Bay
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Location

500 Boylston Street, Boston, MA 02116
500 Boylston Street, Boston, MA 02116

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