The Role

Are you the type of person who is passionate about design? Do you thrive on clean layouts and simple solutions? Do you love solving tricky problems via collaborative brainstorms with other great designers? Do you find yourself constantly noticing ways to make the things you interact with on a day to day basis more user-friendly? If so, you sound like you could be a great fit for our team.

As a member of the Fuze Product Design team, you’ll be an integral part of the group that is responsible for the design of our entire product line. You’ll be collaborating closely with our other designers and dedicated research team to ensure everything we do is cohesive, easy to use, and innovative.

As a principal product designer, you will be responsible for your own product area. You’ll have end-to-end involvement in the process, meaning you’ll collaborate (early and often) with a product manager on each project, own the design from early mock ups through polished UI designs, and partner with engineering as your designs are built. You will also play a part in defining the long-term vision for your product, innovating on what we do and how we do it, to help differentiate our product and delight our users.

Specific Objectives & Responsibilities

First six months

• Learn a complex business and product line that encompasses traditional TelCo and modern UCaaS products on multiple form factors and devices
• Rapidly gain an understanding of Fuze’s diverse set of customers and end users
• Get a feel for working as part of our design team, and for how we work with product and engineering
• Jump in and start creating great designs!

Six to twelve months and beyond

• Learn the wider UCaaS market, competition, and industry trends
• Align business requirements, use cases, and user needs into elegant product interfaces
• Collaborate with our UX Research team to learn about our users and ensure your designs are perfect for them
• Work closely with product managers to communicate your design vision and incorporate their feedback
• Work with the engineering team as they build the final product
• Be able to suggest UX and design-related process improvements
• Be seen as a company-wide advocate for UX and as an approachable expert in all things design-related

Key Challenges & Success Factors 

The defining challenge of this position is also a UX designer’s dream come true – the need to participate in creating a next generation design for our product line. From desktop to mobile to web, we have a unique opportunity to re-imagine how software in our space works, and to reframe for users what it means to communicate and collaborate.

Your success will be measured in the improved engagement of users in your product, the increased success of our products based on their world-class UX, and growth of Fuze’s reputation as a UX-focused company,

Skills, Experience and Characteristics

We are looking for someone who:

• Does top-notch product design work, with a supporting portfolio
• Is comfortable with the full spectrum of design responsibilities, from initial UX to a polished visual design
• Loves to collaborate, and gives and takes design feedback like a champ
• Values and incorporates user research into the design process
• Stays on top of UX trends
• Constantly evaluates oneself and looks to self-improve
• Is passionate about discovering and meeting the needs of the customer
• Can present your work and the rationale behind your decisions
• Has 5+ years of UX/Product design experience

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