Head of Product

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold – to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

We are actively hiring a full-time Head of Product to own our product and drive its development. As a member of the Executive Leadership Team you will balance the needs of multiple stakeholders internally and externally to ensure PatientPing continues to operate at the bleeding edge of our industry. The ideal candidate is passionate about creating incredible user experiences for enterprise customers operating in highly complex business environments.

What You Will Do:

• Ship product that drives business impact (execution)

• Build product process that scales (process)

• Recruit and build a world-class product team (management)

What Success Looks Like:

In 3 months...

Product execution:

•Detailed understanding of why users engage with our product and why customers pay for our product

•Understands all current product priorities and pain points

Product Process:

•Established processes to systematically collect feedback from pertinent internal and external stakeholders, prioritize opportunities, make rapid data-driven decisions, create transparency across organization on roadmap, design features, and work with Engineering to ship & iterate

•Established credibility with key internal counterparts (Operations, Growth, Engineering, Partnerships)

•Leading healthy software development life cycle with engineering

Team:

•Roles/responsibilities for current product team and hiring plan determined

In 6 months…

Product execution:

•Several new features being tested and iterated that improve core product functionality

•Collaborate with leadership team to refine product vision and roadmap and key contributor at leadership discussions to help guide overall company strategy

Product process:

•Predictably shipping product at faster velocity

•Developed systems to build profound empathy with users and customers

•Strong data infrastructure to understand risks, opportunities, and performance of releases

•Measurable engagement across the organization around PatientPing’s product (all employees can communicate what we do, how the product works, and where we’re going)

Team:

•High impact hires made and team morale high

•Clear plan and org chart to scale team

In 1 year…

Product execution:

•Has made measurable impact on key business priorities

•Ownership of product vision

•Industry thought leadership

Product process:

•Best-in-class product development process established that draws from enterprise SaaS and consumer product best practices

•Regular refinements being made

•Established product management thought leadership in Boston to support recruiting funnel

Team:

•Core nimble, agile product team established

What You Need:

• BA/BS Degree

• 10+ years of product experience in a fast-paced organization

• Track record of building and shipping product

• Intensely curious and analytical with demonstrated ability to build products in complex business environments

• Prior healthcare experience is a plus. If no healthcare experience, will need to demonstrate

interest and passion for building products in the healthcare industry

• Experience with platform businesses and network effects a plus

• Experience with enterprise SaaS businesses that have consumer-like user experiences a plus

• Exceptional communicator who can “sell” across teams to build alignment

• Experience interacting with C-level executives to understand their needs and build an innovative product that the market will respond to

• Highly accountable; takes ownership and drives sense of urgency

• Strong collaboration, analytical, and communication skills

What You Get:

• Be on the ground floor of a rapidly growing company with many opportunities to expand the role and responsibilities

• Have the autonomy to build something with an enthusiastically supportive team

• Learn best practices from world class investors and advisors

• Become an expert on healthcare delivery system transformation

• Receive cash and equity compensation with health, dental, and other benefits